Contact Info

IT Support Programs

Our Programs

[ highlights ]

GenCare Support Program

Average 15-minute response time
Remote and onsite
Local support staff in L.A.
Support staff isn’t just support, they’re also our owners
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All-in-one IT – Includes all the software and hardware you need for day-to-day operations, plus partnerships to take care of anything that plugs into a wall

[ basic ]

GenCare Patching

Proactive maintenance

Basic protections against ransomware

Prevents unnecessary downtime

[ intermediate ]

GenCare Plus

Includes everything in
GenCare Patching

Unlimited help desk support

Onsite support

Available Monday-Friday
6am-6pm PT

[ advanced ]

GenCare Total

Includes everything in
GenCare Plus

Adds after-hours support (nights and weekends)

Proactive server and firewall monitoring

response times

Average 15-Min.
Response Times01

Remote &
On-site Support02

Personal Help Desk
Relationships03

[ our support techs and engineers ]

Meet Our Support Leadership

Click on leadership headshots below to view customer comments.

Jeff Baker

[ Vice President & Co-Owner ]

Charles Chiu

[ Director Of Technical Services ]

[ our charitable donations ]

Our Customers Help Us

For each review we receive, we make a charitable donation. Below are just some of the charities we’ve donated to since we started collecting reviews in 2019:

Harbor Interfaith Services, Centro Legal de la Raza
A Kid Again
Catholic Charities of Los Angeles
A Chance in Life
KCRW Foundation
Breast Cancer Research Foundation
Union Rescue Mission
LA Food Bank, Equal Justice Initiative

Ensure your business is ready for anything

Learn how GenCare can support your business and help you out of challenging IT binds.