Escape Your MSP
With Our 111%
Cash-Back Guarantee
Cash-Back Guarantee
Your current IT support company is failing, and you need to switch.
When you switch to GenCare, we guarantee your satisfaction.
If you’re not happy in your first 3 months, we’ll give you all of your money back, and then some.
That’s our 111% money-back guarantee.
NO RISK
When you switch to GenCare for IT MSP service, you get:
- NO OVERLAP with your MSP billing
- NO annual commitment
- OUR 111% SATISFACTION GUARANTEE
With our guarantee, you can keep us or keep your money.
No financial risk
THAT’S THE 
GUARANTEE.
GUARANTEE. 
WHO TAKES THE RISK?
Guaranteeing satisfaction is risky. Meet the team taking on your risk, with no asterisk.
This is our 100% employee-owned team of entrepreneurs. Together, we guarantee what no internal hire or other MSP will:
Your satisfaction, with 111% backing.
12 ENGINEERS
12 ADMINISTRATORS
& ACCOUNT STAFF
BIGGER, FASTER,
STRONGER.
With our guaranteed price match, you already have your numbers. Here are some of our numbers
of our employees own a part of our company
0
%
Support
0
x
0
Engineers
0
Contract Clients
0
Initial response time
0
Minutes
Of tickets closed in first 20 minutes billed
0
%
Tickets closed last month
0
IN 2023, OUR TICKETS WERE:
Closed on weekends
0
%
Closed onsite
0
%
Recorded in
Projects
0
Across
Projects Clients
0
THIS 111% GUARANTEE IS CHANGING THE WAY BUSINESSES SWITCH I.T. MSPs IN L.A.
We developed this guarantee with our clients’ interests in mind.
This is what they said after their first 3 months
“GenCare is highly communicative, and they clearly explain their recommendations to ensure we stay on course.”
“Hire GenCare — they’re easy to get along with, accessible, and hardworking.”
“GenCare has been helpful and quick to resolve issues whenever we've had them.”
“GenCare is highly communicative, and they clearly explain their recommendations to ensure we stay on course.”
“Hire GenCare — they’re easy to get along with, accessible, and hardworking.”
SATISFIED CUSTOMERS
YOUR BUSINESS.
MICROSOFT'S TECH.
GENCARE'S ANSWERS.
Your 50-300 staff need support in LA, and we’re ready with the technologies, tools, and processes for you
We use the same tools to run our business that you use to run yours:
- Microsoft 365 for Email & Files
- Microsoft Windows PCs
- Microsoft Windows Servers
- Microsoft Teams Phones
- Microsoft Cloud Security
- Microsoft EntraID
- Microsoft Azure Virtual Servers
- Microsoft Azure Virtual Desktop
We’re ready for your BIG CHALLENGES…
Securing DoD subs to NIST, ISO, and CMMC standards
Making room in Azure for your 15-year-old custom-built application
Mergers and Acquisitions: consolidating files, email, servers, & phones
…and your small ones:
email spams and scams
password problems
printing pitfalls
DO THOSE HOURLY GUYS GIVE YOU A 111% GUARANTEE?
Didn’t think so.
If you’ve been considering MSP services for the first time, the monthly fees can seem daunting.
Maybe you’ve been getting your support “for free” from your office manager, or on the cheap from that one-man ‘team’ who is spread thin.
If that approach is no longer “free” or “cheap” to you anymore, we’ll make it simple.
One monthly number, and one onboarding fee. Get your numbers now:
YOU'VE GOT QUESTIONS.
WE'VE GOT ANSWERS.
By email or phone
15 minutes
Are you serious about getting fast support and resolving your issues faster than your current MSP? We can work with you. Our busiest deadline-driven customers are the ones that stick with us the longest. 1/3rd of our reviews on Clutch highlight fast response as their #1 reason for choosing GenCare. The other 2/3rds talk about the things we achieve once we’ve shown up.
Yes. 7.1% of our support tickets were closed onsite last year. Every contract includes onsite support in LA.
The better question is where aren’t we? Our engineers live at the red pins, and our HQ is noted in blue. Since you want to know how quickly we’ll get there, typical weekday traffic is shown.
Yes even our 24×7 support is handled by our LA team, no offshore help here.
If you have 50-300 employees in LA, we have the expertise, tools, and reliable technologies you’ll need now and in the next 5 years to work where, when, and how you decide.
We drank the kool-aid; we’re 100%-in on Microsoft. We have been since the Gates era. Windows PCs, Windows Servers, Office365, Azure, Intune, & Defender – that’s our stack
Yes. We’ll create an account, configure their computer to your documented security standard, preinstall all your software, and either ship or deliver onsite in LA.
Yes. We remove that user’s license, forward their email, and wipe their devices.
Yes, just like your current MSP.
Thanks to our insurance company, we won’t work on ladders, in attics, or move your furniture.
Yes. The most common are PCs, monitors, docking stations, firewalls, & printers. We rarely sell servers. It takes us 1-2 business days to provide units in stock, or 3x that long for special orders with limited stock. Pricing is competitive with CDW.
Nope, just 3 months. And that initial term is 111% guaranteed if you have us onsite for an assessment during the sales process.
Are you dissatisfied for any reason during your first three months with us? Well, we promised you wouldn’t be. So we’ll take everything you’ve spent on our services in that 3 month window and hand it back to you, plus that 11% kicker. But this guarantee requires an onsite visit. You can schedule one right here, or call 818.249.1963.
MORE SATISFIED CUSTOMERS
IF YOU'RE LOOKING FOR AN ASTERISKS DOWN HERE, THERE ISN'T ONE.
Just our guarantee for businesses in L.A. with 50-300 employees using:
- Microsoft 365 for Email
- Microsoft Windows PCs
- Microsoft Windows Servers
When you sign up, you’ll have
90 days to keep us or keep your money
(plus an extra 11%).
