Sales Inquiries: (855) 634-5557
Existing Clients: (818) 249-1962
Meet Our Team
Tech is important, but people are what make our partnerships work. For 40 years, small businesses with 50-250 employees in LA & OC have kept their businesses running with our Managed IT Services, Managed Cybersecurity Services, and Managed IT Compliance Services. We’re 100% local. Not just here to help – we’re HERE: In LA and OC. Fast onsite service and no offshoring. We’re 100% employee-owned. Everyone on our team owns a piece of the business.
Meet the People You’ll Work With
For 40 years, small businesses with 50-250 employees in LA & OC have kept their businesses running with our Managed IT Services, Managed Cybersecurity Services, and Managed IT Compliance Services. Meet our team. We’re not just here to help— we're all HERE. In LA and OC. We're 100% local, with fast onsite service, no offshoring. Everyone on our team owns a piece of the business.
leadership
The leadership team sets priorities and quarterly goals using the EOS methodology for incremental improvement.
TODD
President & Co-Owner
Joined 1994
CHARLES
Tech Services Director & Co-Owner
Joined 2012
HERB
Sr. Director of Technical Services & Co-Owner - Joined 1987
JEFF
VP Sales & Co-Owner
Joined 2014
ERIC
Helpdesk Engineer & Co-Owner
Joined 2013
Helpdesk Team: The Ones Who Answer When You Need Help
Whether it's a password reset, Microsoft 365 issue, printer problem, or critical business interruption, these are often the first people you'll speak with.
dan
Helpdesk Engineer & Co-Owner
Joined 2022
JOHNNY
Helpdesk Engineer & Co-Owner
Joined 2010
jose
Helpdesk Engineer & Co-Owner
Joined 2018
STEVEN
Helpdesk Engineer & Co-Owner
Joined 2022
OSCAR C.
Helpdesk Engineer
Joined 2025
SHADE
Helpdesk Engineer
Joined 2025
NATE
Helpdesk Engineer
Joined 2024
Field Support Team: The Ones Who Come Onsite
These engineers work directly from client locations throughout Southern California when a hands-on approach is needed. 7% of our tickets last year were closed onsite.
JOHN
Field Engineer & Co-Owner
Joined 2019
LUIS
Field Engineer & Co-Owner
Joined 2019
Project Team: The Ones Who Deliver Technology Projects
From office relocations and cloud migrations to infrastructure upgrades and strategic initiatives, these engineers help bring projects to life.
ANNANT
Project Engineer & Co-Owner
Joined 2018
JIMMY
Project Engineer & Co-Owner
Joined 2023
ANNANT
Project Engineer & Co-Owner
Joined 2022
cj
Project Engineer & Co-Owner
Joined 2024
OSCAR M.
Project Engineer & Co-Owner
Joined 2019
GAURAV
Project Engineer & Co-Owner
Joined 2024
BONNIE
Jr. Pawject Manager
Joined 2020
Sales: The Ones Who Help You Plan Ahead
Our customer-service oriented sales team helps clients with budgeting, technology planning, licensing, renewals, and overall relationship management.
VERONICA
Account Manager & Co-Owner
Joined 2019
MOE
Account Manager & Co-Owner
Joined 2024
NICK
Account Manager
Joined 2025
Administration: The Ones Behind the Scenes
From invoicing and payroll to equipment purchasing and financial operations, these team members help keep everything running smoothly.
JESSIE
Exec. Financial Auditor & Co-Owner
Joined 2013
ALISA
Accounting Manager & Co-Owner
Joined 2022
ADRIANNA
Purchasing Manager & Co-Owner
Joined 2021
SHELLESE
Biller & Co-Owner
Joined 2024
VU
Controller
Joined 2025
CYNDIE
Payroll
Joined 2025
The Core Values That Keep Us Accountable
At GenCare, our core values shape every interaction and service we provide. As a family-driven, partnership-focused IT services provider, we are committed to delivering reliable, proactive, and client-centered technology solutions for long-term success.
We measure the quality of our service by the client’s perception of its value.
We value long-term relationships over short-term profits.
We value long-term relationships over short-term profits.
We deliver what we promise beyond what’s expected.
We are honest and ethical in all our dealings.
We encourage creativity and contribution from everyone in our organization.
The Core Values That Keep Us Accountable
At GenCare, our core values shape every interaction and service we provide. As a family-driven, partnership-focused IT services provider, we are committed to delivering reliable, proactive, and client-centered technology solutions for long-term success.
Local
We provide nearby coverage for LA and OC, (including on-site) and specialize in support for high-pressure teams and staff with tight deadlines.
Employee Ownership
We have been profit-sharing since 1990 and have been fully employee-owned since 2005. This enables us to attract and retain better talent.
Personalized Support
We have an average response time of 15-minutes, and our customers know their engineers by name. We specialize in high-pressure environments.
Responsiveness Matters
Fast, effective support is our priority. With minimal wait times and dedicated engineers, we resolve issues quickly to keep your business running smoothly.
Commitment to Security
Protecting your business is our mission. We provide robust cybersecurity solutions to safeguard data, networks, and users from evolving threats.
Guaranteed Satisfaction
Our 111% satisfaction guarantee ensures you have complete confidence in our IT services, with zero financial risk and undeniably effective solutions.
