Outsourced IT Support

Glendale, California

For Glendale and California Businesses

GenCare provides outsourced IT support with no financial risk, 111% Cash-Back Guarantee, and expert support, ensuring seamless transitions and lasting partnerships for your business.

Your EXPERT, EMPLOYEE-OWNED IT SUPPORT Department

Todd Withers

President

Veronica Place

Account Manager and Co Owner

Herb Meyerowitz
Sr. Director of Technical Services

Nick Wilsey

Sales Account Manager

John D

Onsite Tech

Charles Chiu

Director of Technical Services

Alisa Hovakimyan

Accounting Manager

Jeff Baker

Sales VP

Oscar Martinez

Senior Systems Engineer

Jimmy Cheng

Senior Systems Engineer

Mauricio Vazquez

Sales Account Manager

Gaurav Bhatia

Senior Project Engineer

Todd Withers

President

Veronica Place

Sales Account Manager

Herb Meyerowitz
Sr. Director of Technical Services

Nick Wilsey

Sales Account Manager

John D

Onsite Tech

Charles Chiu

Director of Technical Services

Alisa Hovakimyan

Accounting Manager

Jeff Baker

Sales VP

Oscar Martinez

Senior Systems Engineer

Jimmy Cheng

Senior Systems Engineer

Mauricio Vazquez

Sales Account Manager

Why Businesses Choose GenCare IT Services

111% Satisfaction Guarantee

We stand behind our outsourced IT support services with a 111% money-back guarantee, ensuring zero financial risk.

Employee-Owned, Client-Focused

Our dedicated IT team prioritizes long-term partnerships, delivering personalized outsourced IT support tailored to your needs.

Seamless, No-Overlap Transitions

Switching outsourced IT support companies is hassle-free with our structured process, ensuring no overlap in MSP billing.

Committed to Strong Partnerships

We build lasting relationships through reliable outsourced IT support, ensuring your business always has a trusted technology partner.

Why Businesses Choose GenCare IT Services

111% Satisfaction Guarantee

We stand behind our outsourced IT support services with a 111% money-back guarantee, ensuring zero financial risk.

Employee-Owned, Client-Focused

Our dedicated IT team prioritizes long-term partnerships, delivering personalized outsourced IT support tailored to your needs.

Seamless, No-Overlap Transitions

Switching outsourced IT support companies is hassle-free with our structured process, ensuring no overlap in MSP billing.

Committed to Strong Partnerships

We build lasting relationships through reliable outsourced IT support, ensuring your business always has a trusted technology partner.

Are You Struggling With Outsourced IT Support That Don’t Prioritize Your Business Needs?

If You're Fed Up with IT (and IT Companies),

We Understand Why

Technology should support your success, not slow you down. If constant IT issues, unresponsive support, or outdated systems are holding you back, it’s time for a change. You need an outsourced IT support partner in Glendale that understands your business and delivers proactive solutions.

Jeff Baker

Vice President

Why Settle for Outsourced IT Support That Ignores Your Challenges and Leaves You Frustrated?

Your Glendale business deserves outsourced IT support that prioritizes partnership, responsiveness, and long-term success. If you're tired of waiting for support, dealing with unexpected downtime, or struggling with unreliable providers, GenCare offers a seamless, risk-free transition backed by our 111% satisfaction guarantee and a team committed to your success.

Take control of your IT with a trusted partner who guarantees results. Schedule a 30-minute call today and discover how our no-risk outsourced IT support services can transform your business.

Struggling With Outsourced IT Support That Don’t Prioritize Your Business Needs?

Jeff Baker

Vice President

Why Settle for Outsourced IT Support That Ignores Your Challenges and Leaves You Frustrated?

Technology should support your success, not slow you down. If constant IT issues, unresponsive support, or outdated systems are holding you back, it’s time for a change. You need an outsourced IT support partner in Glendale that understands your business and delivers proactive solutions.

Your Glendale business deserves outsourced IT support that prioritizes partnership, responsiveness, and long-term success. If you're tired of waiting for support, dealing with unexpected downtime, or struggling with unreliable providers, GenCare offers a seamless, risk-free transition backed by our 111% satisfaction guarantee and a team committed to your success.

Take control of your IT with a trusted partner who guarantees results.

Schedule a 30-minute call today and discover how our no-risk outsourced IT support services can transform your business.

Jeff Baker

Vice President

our satisfied customers:

Our Support Process

Getting started with outsourced IT support in Glendale should never feel complicated or uncertain. GenCare has built a simple, proven process that removes frustration and delivers the stability your business needs from day one.

Jeff Baker

Vice President

Discovery Call

We discuss your outsourced IT support, business goals, and challenges to identify issues currently slowing business growth.

Customized Plan

Experts design a tailored outsourced IT support strategy, covering critical systems and ensuring long-term stability.

Seamless Transition

We manage every detail when switching providers, ensuring smooth outsourced IT support with zero downtime or overlap.

Ongoing Partnership

Post-onboarding, we refine outsourced IT support, staying proactive, responsive, and committed to long-term protection.

Satisfied Customers

Schedule an Appointment Today

The Core Values That Keep Us Accountable

At GenCare, our core values define every decision and service we deliver. Businesses in Glendale trust us because our outsourced IT support combines reliability, security, and client-first service that ensures long-term technology success.

| Local

Outsourced IT support across LA and OC, with Glendale focus. Onsite availability keeps high-pressure teams working smoothly.

| Employee Ownership

Employee-owned since 2005, we ensure clients receive accountable, long-term outsourced IT support from motivated engineers.

| Personalized Support

Outsourced IT support across LA and OC, with Glendale focus. Onsite availability keeps high-pressure teams working smoothly.

| Responsiveness Matters

Our outsourced IT support helps Glendale companies maintain momentum, staff confidence, and operational stability.

| Commitment to Security

Outsourced IT support secures Glendale businesses with advanced protections, preventing cyber risks.

| Guaranteed Satisfaction

Our 111% satisfaction guarantee provides no-risk outsourced IT support, ensuring a results-driven, reliable partnership.

Schedule an Appointment Today

Client Success Stories

What Our Glendale Clients Say About Us

We were there when this law firm needed help

We helped this furniture company build something different

Our bid was accepted to support this auction company

What We Do

Managed IT Services

Gain reliable, outsourced IT support in Glendale that keeps your business running smoothly and efficiently.

Cybersecurity Solutions

Protect your business with advanced security solutions that defend against evolving cyber threats and risks.

Disaster Recovery Planning

Ensure business continuity with recovery strategies that minimize downtime and protect critical data.

VoIP Phone Systems

Improve communication with scalable VoIP solutions offering clear calls and seamless business tool integration.

Azure Cloud Solutions

Enhance flexibility and security with Azure cloud services designed for performance and scalability.

Microsoft 365 Support

Boost productivity with expert Microsoft 365 support, ensuring seamless integration and collaboration.

What Our Glendale Clients Say About Us

Peace of Mind at a Cost-Effective Flat Monthly Fee

Great instructions over the phone! Thank you GenCare for great service and getting my computer working again!

John Gracey

MARIA GONZALEZ

California

A Trustworthy, Transparent Partner

Johnny helped me after hours deal with what I thought was an emergency as I thought my computer was hacked. turns out it wasn't and all files were safe, but his attention to detail and compassion for my situation was appreciated. thank you johnny for making sure all is ok with my files!!

Kevin Truan

DAPHNA GERENDASH

California

One of the Best Companies Around

He was extremely helpful and gave me additional advice to change all of my passcodes and a great website to help with that - love your company btw

John Gracey

JOANNE LALONE

California

The More You Know...

Stay informed with expert insights on outsourced IT support in Glendale, cybersecurity, cloud solutions, and business technology trends. Our blog helps you navigate challenges, optimize efficiency, and strengthen your IT partnership with proactive strategies and real-world solutions.

Graduation Season: Protecting Young Adults from Cyber Threats

Graduation Season: Protecting Young Adults from Cyber Threats

May 14, 20257 min read

The diploma isn’t even framed yet, and hackers are already rolling out the welcome mat. The moment graduates start job hunting, their data becomes prime real estate for cybercriminals. Fake recruiters, phishing emails posing as HR, and password-stealing scams all ramp up as young professionals step into the workforce, often unaware they’re being targeted.

 

Small and medium-sized businesses (SMBs) need to take note. A new hire with a fresh company email and little security awareness is an easy in for cybercriminals. Nearly half of employed people have fallen victim to a cyberattack or scam, and younger employees often underestimate the risks. The result? Stolen credentials, breached systems, and security incidents that could have been avoided.

 

New employees don’t need to become cybersecurity experts, but they do need to be trained. And businesses need to stop assuming “tech-savvy” means “security-savvy.”

 

The best defense is a proactive one. Let’s break down the most common cyber threats targeting young professionals and what SMBs can do to stay ahead.

Common Cybersecurity Threats Targeting Young Professionals

While young professionals entering the workforce are busy updating LinkedIn and applying for jobs, cybercriminals are busy, too. Here’s how they’re targeting this fresh wave of talent.

Phishing Scams: The Fake Job Offer Trap

That email with the subject line “Exciting Opportunity! Immediate Hire!” might seem like a dream job. But if it asks for sensitive information or directs applicants to an unfamiliar login page, it’s likely a phishing scam.

 

Fake recruiters, bogus onboarding portals, and “HR” emails requesting bank details for direct deposit are common tactics. The golden rule is that if it sounds too good to be true or asks for personal data before an interview, it’s probably a scam.

Credential Theft: The One-Password-to-Rule-Them-All Mistake

Using the same password for every account isn’t just lazy, but an open invitation for cybercriminals. Hackers know people reuse passwords, and once they crack one, they try it everywhere.

 

For instance, if a leaked Netflix password also unlocks a work email or banking account, the damage can be severe. Password managers are the easiest way to avoid this rookie mistake.

Public Wi-Fi Risks: Coffee Shops, Co-Working Spaces, and Cyber Eavesdroppers

A laptop, an oat milk latte, and a free café Wi-Fi connection — it’s the unofficial remote work starter pack. But unsecured public networks are a hacker’s playground. Cybercriminals use fake hotspots or intercept unprotected connections to steal credentials and sensitive data.

 

If Wi-Fi isn’t password-protected (or even if it is), a VPN (Virtual Private Network) is a must. Without one, new professionals might as well hand their login credentials to the person at the next table.

Social Engineering Attacks: When Hackers Weaponize Oversharing

That “First Day at Work!” selfie with a company badge in the background? It’s an Instagram moment, sure. But it’s also a potential security risk. Hackers mine social media for details that can be used to impersonate employees, bypass security questions, or craft convincing spear-phishing attacks.

 

A public profile full of work updates, location check-ins, and personal details makes it alarmingly easy for cybercriminals to manipulate or deceive unsuspecting targets.

Best Practices for Young Professionals to Stay Secure

So, how do new professionals avoid becoming easy targets? Start with just a few smart habits. Here’s how to lock down digital life before cybercriminals can take advantage.

Best Practice #1: Use Strong, Unique Passwords, Your First Line of Defense

If your password looks like “Password123”, go ahead and change it now. Right now. Weak, reused, and predictable passwords are the digital equivalent of leaving your apartment door wide open.

 

A password manager does the heavy lifting by generating and storing unique passwords for every account. That way, even if one password gets compromised, the rest of your digital life stays secure.

Best Practice #2: Enable Multi-Factor Authentication (MFA), The Digital Deadbolt

Think of MFA as the two-factor ID check for your online accounts. Even if a hacker gets a password, they still need a second form of verification, like a text message code, an authentication app, or a fingerprint scan, to break in.

 

It’s a simple step that stops most cyberattacks in their tracks. If an account offers MFA, turn it on. No exceptions.

Best Practice #3: Be Cautious of Emails and Links, Pause Before You Click

That urgent email from “IT Support” saying your account has been compromised? It’s likely a phishing attempt. Cybercriminals love to impersonate trusted sources, tricking people into clicking malicious links or handing over login credentials.

 

Before clicking, hover over links to check their actual destination, verify the sender’s email address, and when in doubt, go directly to the company’s website instead of following email instructions.

Best Practice #4: Secure Personal Devices, Keep Everything Up to Date

That “remind me later” button on software updates? Stop clicking it. Updates bring new features and patch security vulnerabilities that hackers love to exploit.

 

Keep operating systems, browsers, and apps updated, and install reputable antivirus software. For extra security, turn on automatic updates so you’re always one step ahead.

Best Practice #5: Limit Social Media Exposure, Think Before You Post

Cybercriminals love oversharers. Posting about your new job, your office, or even your birthday can give hackers just enough information to impersonate you or crack security questions.

 

Keep LinkedIn professional, tighten privacy settings, and resist the urge to post sensitive work details. If you wouldn’t say it to a stranger on the street, don’t post it online.

How SMBs Can Safeguard Against New Employee Cyber Risks

New graduates aren’t the only ones who need to level up their cybersecurity game — small and medium-sized businesses (SMBs) have just as much at stake. A single employee clicking on the wrong link or using a weak password can be the crack in the foundation that cybercriminals exploit. Here’s how SMBs can stay ahead of the threats that come with onboarding fresh talent.

Implement Security Awareness Training: Make Cyber Smarts Part of Onboarding

Most cyberattacks don’t rely on hacking some ultra-secure firewall. They focus on tricking employees. Phishing emails, fake job portals, and social engineering scams are designed to exploit human error. That’s why cybersecurity training should be a Day One priority for new hires.

 

SMBs should provide training on identifying phishing attempts, safe password practices, and the importance of multi-factor authentication (MFA). A little education upfront can prevent costly mistakes down the road.

Enforce Strong Access Controls: Not Everyone Needs the Keys to the Castle

Not every employee needs access to every system. Role-based access control (RBAC) ensures that employees only have access to the tools and data necessary for their job. This minimizes risk — if one account is compromised, hackers don’t get free rein over everything. Pair this with MFA for all critical accounts, and suddenly, breaking into the system becomes much harder for cybercriminals.

Secure BYOD (Bring Your Own Device) Policies: Don’t Let Unsecured Laptops Be the Weak Link

Many new hires prefer to use their devices for work, but unprotected personal laptops and phones are a security risk waiting to happen. SMBs should enforce VPN use for remote work, endpoint protection software, and device encryption.

 

If an employee loses their laptop, sensitive business data shouldn’t be up for grabs. A clear BYOD security policy keeps business and personal data from becoming a hacker’s playground.

Regular Security Audits: Find the Holes Before Hackers Do

Cyber threats evolve fast. The best way to stay ahead is with routine security audits. These checks for vulnerabilities like outdated software, weak passwords, and unsecured access points.

 

Even small businesses should have a cybersecurity checklist so systems are regularly patched, and employees follow best practices. Waiting for a breach to happen is a disaster waiting to unfold.

Partner with an MSP for Ongoing Protection: Why SMBs Shouldn’t Go It Alone

Managing cybersecurity in-house is overwhelming, especially for small businesses without dedicated IT teams. That’s where Managed Service Providers (MSPs) come in.

 

MSPs offer proactive monitoring, threat detection, and incident response, which means businesses stay protected 24/7. Instead of reacting to cyber threats, SMBs can take a proactive approach because, in cybersecurity, prevention is always cheaper than recovery.

Building a Cyber-Resilient Workforce

A company is only as secure as its least cautious employee. That’s the reality of today’s digital landscape. New hires bring fresh energy, new ideas, and — whether they realize it or not — an open invitation for cybercriminals looking for an easy mark.

 

The strongest organizations don’t hand out laptops and hope for the best. They build cultures where security is second nature, where a phishing email raises red flags instead of clicks, and where passwords aren’t just memorized but managed properly.

 

For SMBs, the choice is simple: invest in security now or pay for the fallout later. That doesn’t mean becoming cybersecurity experts overnight. It means putting the right safeguards in place, training employees to think before they click, and enlisting professionals when needed.


Jeff is the Sales VP for GenCare, an IT Managed Service Provider for businesses with 25-300 employees in LA. As the Sales VP, he works from the existing systems to build strategic IT plans that include core systems like email, servers, computers, and firewalls.  Those plans include security, support, and budgets.  They're brought to life by the capable team of 18+ GenCare engineers, delivering for clients in the manufacturing, non-profit, healthcare, and legal sectors. 

Jeff earned his bachelor's degree in History from UC Berkeley. He has been in the IT industry since 2012. 
 Outside of work, he enjoys coaching a youth basketball team, meeting new people at Cars & Coffee events, and playing guitar.  He lives in Glendale with his dog, Bonnie.

Jeff Baker

Jeff is the Sales VP for GenCare, an IT Managed Service Provider for businesses with 25-300 employees in LA. As the Sales VP, he works from the existing systems to build strategic IT plans that include core systems like email, servers, computers, and firewalls. Those plans include security, support, and budgets. They're brought to life by the capable team of 18+ GenCare engineers, delivering for clients in the manufacturing, non-profit, healthcare, and legal sectors. Jeff earned his bachelor's degree in History from UC Berkeley. He has been in the IT industry since 2012. Outside of work, he enjoys coaching a youth basketball team, meeting new people at Cars & Coffee events, and playing guitar. He lives in Glendale with his dog, Bonnie.

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Frequently Asked Questions

How do we get support?

By email or phone

How quickly do you respond?

15 minutes

Oh yeah, can you prove it?

Are you serious about getting fast IT support and resolving your issues faster than your current MSP?  We can work with you.  Our busiest deadline-driven customers are the ones that stick with us the longest. 1/3rd of our reviews on Clutch highlight fast response as their #1 reason for choosing GenCare.  The other 2/3rds talk about the things we achieve once we’ve shown up.

Will you come onsite?

Yes. 7.1% of our support tickets were closed onsite at Glendale businesses last year.  Every contract includes onsite IT support in LA.

What’s off the table completely?

Thanks to our insurance company, we won’t work on ladders, in attics, or move your furniture.

Experience IT Services Built on Partnership and Trust

GenCare is more than an IT provider—we're your dedicated partner, committed to your success. With our employee-owned team, proactive support, and 111% satisfaction guarantee, your business receives IT services designed for long-term stability and growth.

Call (818)-492-9962 today or fill out the form below to schedule your appointment and experience a real partnership in IT.