Escape Your MSP

Outsourced IT Support

For Glendale and California Businesses

GenCare provides outsourced IT support with no financial risk, 111% Cash-Back Guarantee, and expert support, ensuring seamless transitions and lasting partnerships for your business.

Your EXPERT, EMPLOYEE-OWNED IT SUPPORT Department

Todd Withers

President

Veronica Place

Sales Account Manager

Herb Meyerowitz
Sr. Director of Technical Services

Nick Wilsey

Sales Account Manager

John D

Onsite Tech

Charles Chiu

Director of Technical Services

Alisa Hovakimyan

Accounting Manager

Jeff Baker

Sales VP

Oscar Martinez

Senior Systems Engineer

Jimmy Cheng

Senior Systems Engineer

Mauricio Vazquez

Sales Account Manager

Why Businesses Work with GenCare

111% Satisfaction Guarantee

We stand behind our outsourced IT support services with a 111% money-back guarantee, ensuring zero financial risk.

Employee-Owned, Client-Focused

Our dedicated IT team prioritizes long-term partnerships, delivering personalized outsourced IT support tailored to your needs.

Seamless, No-Overlap Transitions

Switching outsourced IT support companies is hassle-free with our structured process, ensuring no overlap in MSP billing.

Committed to Strong Partnerships

We build lasting relationships through reliable outsourced IT support, ensuring your business always has a trusted technology partner.

Are You Struggling With Outsourced IT Support That Don’t Prioritize Your Business Needs?

If You're Fed Up with IT (and IT Companies),

We Understand Why

Technology should support your success, not slow you down. If constant IT issues, unresponsive support, or outdated systems are holding you back, it’s time for a change. You need an outsourced IT support partner that understands your business and delivers proactive solutions.

Jeff Baker

Vice President

Why Settle for Outsourced IT Support That Ignores Your Challenges and Leaves You Frustrated?

Your business deserves outsourced IT support that prioritizes partnership, responsiveness, and long-term success. If you're tired of waiting for support, dealing with unexpected downtime, or struggling with unreliable providers, GenCare offers a seamless, risk-free transition backed by our 111% satisfaction guarantee and a team committed to your success.

Take control of your IT with a trusted partner who guarantees results. Schedule a 30-minute call today and discover how our no-risk outsourced IT support services can transform your business.

Satisfied Customers

Schedule an Appointment Today

Client Success Stories

What We Do

Managed IT Services

Gain reliable, proactive IT support that keeps your business running smoothly and efficiently.

Cybersecurity Solutions

Protect your business with advanced security solutions that defend against evolving cyber threats and risks.

Disaster Recovery Planning

Ensure business continuity with recovery strategies that minimize downtime and protect critical data.

VoIP Phone Systems

Improve communication with scalable VoIP solutions offering clear calls and seamless business tool integration.

Azure Cloud Solutions

Enhance flexibility and security with Azure cloud services designed for performance and scalability.

Microsoft 365 Support

Boost productivity with expert Microsoft 365 support, ensuring seamless integration and collaboration.

What Clients Say About Us

Peace of Mind at an Affordable Flat Monthly Fee

Great instructions over the phone! Thank you GenCare for great service and getting my computer working again!

John Gracey

MARIA GONZALEZ

California

A Trustworthy, Transparent Partner

Johnny helped me after hours deal with what I thought was an emergency as I thought my computer was hacked. turns out it wasn't and all files were safe, but his attention to detail and compassion for my situation was appreciated. thank you johnny for making sure all is ok with my files!!

Kevin Truan

DAPHNA GERENDASH

California

One of the Best Companies Around

He was extremely helpful and gave me additional advice to change all of my passcodes and a great website to help with that - love your company btw

John Gracey

JOANNE LALONE

California

The More You Know...

Stay informed with expert insights on outsourced IT support, cybersecurity, cloud solutions, and business technology trends. Our blog helps you navigate challenges, optimize efficiency, and strengthen your IT partnership with proactive strategies and real-world solutions.

Is Your Office Quietly Leaking Data?

Is Your Office Quietly Leaking Data?

August 15, 20255 min read

As August rolls in and summer starts to wind down, it’s the perfect time to get back into a steady routine. That includes refreshing the habits that keep your digital workspace safe.

 

The truth is that cybersecurity isn’t just about complex tools and software. It’s also built on small, everyday choices.

 

Simple actions like spotting suspicious links, creating strong passwords, and locking your screen can go a long way in preventing cyber threats. When everyone plays their part, it supports the protection your MSP already has in place behind the scenes.

 

In this post, we’ll cover practical security habits you can build into your daily routine. These tips are designed to make your digital workspace safer without adding extra complexity. As always, we’re here to support you if you have questions or need help with anything discussed.

Habit #1: Use Strong, Unique Passwords

Reusing the same password across accounts might feel convenient, but it creates a major security risk. If just one account gets compromised, the rest could follow.

 

The safer choice is to use a different password for each login. Go for combinations that are long and hard to guess. Aim for at least 12 characters, using a mix of letters, numbers, and symbols.

 

To make things easier, consider using a password manager. These tools securely store your credentials and make logging in quick and simple without relying on memory alone.

 

Skip writing passwords down or saving them in your browser’s autofill. While these shortcuts might seem harmless, they increase your exposure to cyber threats.

Habit #2: Turn On Multi-Factor Authentication (MFA)

Even the strongest password can be cracked or stolen. Multi-factor authentication (MFA) adds a second layer of protection by requiring an extra step to verify your identity, like a code sent to your phone or a prompt from an authentication app.

 

This small step makes it much harder for anyone to access your account without permission, even if they know your password. It’s especially important for email, cloud storage, and any tools that store sensitive business data.

 

Make sure MFA is turned on for your work and connected personal accounts. Most platforms offer it as a quick option in the settings.

 

Not sure where to start? Let us know. We can walk you through it.

Habit #3: Lock Your Devices When You Step Away

It only takes a few seconds for someone to access your computer if it’s left unattended. Whether you’re in the office, a coworking space, or a coffee shop, make it a habit to lock your screen every time you walk away.

 

This step protects your emails, files, and other sensitive information from unauthorized access. Even if you trust the people around you, it’s better to be safe than sorry.

 

Use keyboard shortcuts to lock your screen quickly or set your device to lock automatically after a short period of inactivity. These settings can go a long way in keeping your data secure.

Habit #4: Be Cautious with Email and Messaging Links

Phishing scams are among the most common ways cybercriminals trick people into giving up sensitive information. These scams often come in the form of emails or messages that look legitimate but contain harmful links or attachments.

 

Always take a moment to review the sender’s email address and look for odd language or urgent requests. Be especially wary of messages asking you to click a link, enter login credentials, or download a file. If something feels off, don’t interact with it.

 

When in doubt, report suspicious messages to your IT team or MSP. It’s better to double-check than to accidentally fall for a scam. Our team can take a closer look and let you know whether it’s safe.

Habit #5: Keep Your Software and Devices Updated

Outdated software can expose your devices to known security flaws. Cybercriminals often take advantage of systems that haven’t been updated, since they know exactly where to strike.

 

Make it a habit to check for updates regularly. This includes your operating system, web browser, antivirus software, and any work-related apps. Whenever possible, turn on automatic updates to stay protected without the extra effort.

 

Your MSP likely takes care of updates on company-managed systems. But it’s still important to keep personal devices updated, especially if you use them to check work email or access shared files.

Habit #6: Report Anything That Seems Suspicious

Finally, if something feels off, it’s always better to speak up. Whether you notice a strange pop-up, unexpected login notification, or suspicious email, reporting it quickly can prevent a small issue from becoming a major problem.

 

You don’t need to be certain something is a threat before reaching out. Trust your instincts and let your MSP or IT team take a closer look. Even a simple question can help catch potential risks early.

 

Creating a culture where everyone feels comfortable reporting concerns is one of the best ways to keep your workplace secure. If you’re ever unsure, we’re here to investigate and give you peace of mind.

Your Role in a Safer Workplace

Good cyber hygiene doesn’t have to be complicated. It’s built on the small habits you practice every day. When everyone on the team takes part, it strengthens the security measures already working behind the scenes.

 

Remember, you’re not expected to handle everything on your own. If you ever have questions or need help putting any of these habits into action, just reach out. We’re here to keep you safe, productive, and protected.



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Frequently Asked Questions

How do we get support?

By email or phone

How quickly do you respond?

15 minutes

Oh yeah, can you prove it?

Are you serious about getting fast IT support and resolving your issues faster than your current MSP?  We can work with you.  Our busiest deadline-driven customers are the ones that stick with us the longest. 1/3rd of our reviews on Clutch highlight fast response as their #1 reason for choosing GenCare.  The other 2/3rds talk about the things we achieve once we’ve shown up.

Will you come onsite?

Yes. 7.1% of our support tickets were closed onsite last year.  Every contract includes onsite IT support in LA.

What’s off the table completely?

Thanks to our insurance company, we won’t work on ladders, in attics, or move your furniture.

Experience IT Services Built on Partnership and Trust

GenCare is more than an IT provider—we're your dedicated partner, committed to your success. With our employee-owned team, proactive support, and 111% satisfaction guarantee, your business receives IT services designed for long-term stability and growth.

Call (855) 525-3885 today or fill out the form below to schedule your appointment and experience a real partnership in IT.