Escape Your MSP

Outsourced IT Support

For Glendale and California Businesses

GenCare provides outsourced IT support with no financial risk, 111% Cash-Back Guarantee, and expert support, ensuring seamless transitions and lasting partnerships for your business.

Your EXPERT, EMPLOYEE-OWNED IT SUPPORT Department

Todd Withers

President

Veronica Place

Sales Account Manager

Herb Meyerowitz
Sr. Director of Technical Services

Nick Wilsey

Sales Account Manager

John D

Onsite Tech

Charles Chiu

Director of Technical Services

Alisa Hovakimyan

Accounting Manager

Jeff Baker

Sales VP

Oscar Martinez

Senior Systems Engineer

Jimmy Cheng

Senior Systems Engineer

Mauricio Vazquez

Sales Account Manager

Why Businesses Work with GenCare

111% Satisfaction Guarantee

We stand behind our outsourced IT support services with a 111% money-back guarantee, ensuring zero financial risk.

Employee-Owned, Client-Focused

Our dedicated IT team prioritizes long-term partnerships, delivering personalized outsourced IT support tailored to your needs.

Seamless, No-Overlap Transitions

Switching outsourced IT support companies is hassle-free with our structured process, ensuring no overlap in MSP billing.

Committed to Strong Partnerships

We build lasting relationships through reliable outsourced IT support, ensuring your business always has a trusted technology partner.

Are You Struggling With Outsourced IT Support That Don’t Prioritize Your Business Needs?

If You're Fed Up with IT (and IT Companies),

We Understand Why

Technology should support your success, not slow you down. If constant IT issues, unresponsive support, or outdated systems are holding you back, it’s time for a change. You need an outsourced IT support partner that understands your business and delivers proactive solutions.

Jeff Baker

Vice President

Why Settle for Outsourced IT Support That Ignores Your Challenges and Leaves You Frustrated?

Your business deserves outsourced IT support that prioritizes partnership, responsiveness, and long-term success. If you're tired of waiting for support, dealing with unexpected downtime, or struggling with unreliable providers, GenCare offers a seamless, risk-free transition backed by our 111% satisfaction guarantee and a team committed to your success.

Take control of your IT with a trusted partner who guarantees results. Schedule a 30-minute call today and discover how our no-risk outsourced IT support services can transform your business.

Satisfied Customers

Schedule an Appointment Today

Client Success Stories

What We Do

Managed IT Services

Gain reliable, proactive IT support that keeps your business running smoothly and efficiently.

Cybersecurity Solutions

Protect your business with advanced security solutions that defend against evolving cyber threats and risks.

Disaster Recovery Planning

Ensure business continuity with recovery strategies that minimize downtime and protect critical data.

VoIP Phone Systems

Improve communication with scalable VoIP solutions offering clear calls and seamless business tool integration.

Azure Cloud Solutions

Enhance flexibility and security with Azure cloud services designed for performance and scalability.

Microsoft 365 Support

Boost productivity with expert Microsoft 365 support, ensuring seamless integration and collaboration.

What Clients Say About Us

Peace of Mind at a Cost-Effective Flat Monthly Fee

Great instructions over the phone! Thank you GenCare for great service and getting my computer working again!

John Gracey

MARIA GONZALEZ

California

A Trustworthy, Transparent Partner

Johnny helped me after hours deal with what I thought was an emergency as I thought my computer was hacked. turns out it wasn't and all files were safe, but his attention to detail and compassion for my situation was appreciated. thank you johnny for making sure all is ok with my files!!

Kevin Truan

DAPHNA GERENDASH

California

One of the Best Companies Around

He was extremely helpful and gave me additional advice to change all of my passcodes and a great website to help with that - love your company btw

John Gracey

JOANNE LALONE

California

The More You Know...

Stay informed with expert insights on outsourced IT support, cybersecurity, cloud solutions, and business technology trends. Our blog helps you navigate challenges, optimize efficiency, and strengthen your IT partnership with proactive strategies and real-world solutions.

Not Ready

This Is How IT Fails 

September 12, 20253 min read

Let me tell you the truth about IT problems.

They don’t show up on slow Mondays when everyone’s in a good mood. They hit at the exact moment you can’t afford them — when you’re about to close a deal, present to a big client, or process a week’s worth of orders in one night.

It’s like Murphy’s Law got a computer science degree.

The reality is, most companies treat their IT like a fire extinguisher. It’s there… somewhere. They hope they’ll never need it. They don’t think about it until the smoke is already pouring out of the server room.

We don’t gamble like that. We treat IT like it’s the oxygen your business breathes … because when it’s gone, nothing else matters.


Step 1: Find the Weak Links Before They Find You

Imagine a bridge you drive over every day. It’s fine… until one day, with no warning, it isn’t. The cracks were always there. You just didn’t notice.

That’s your IT infrastructure right now.

Here’s where to look for cracks:

  • Server Load & Capacity → Your servers are like the bridge supports. If they can’t handle heavy traffic without buckling, they’re a liability. Measure load. Forecast demand. Upgrade before you’re on the evening news.

  • Network Speed → A slow network is like a highway with potholes. It doesn’t matter how nice your car is — you’ll still crawl along. Identify bottlenecks, latency, and connectivity issues.

  • Data Storage → Storing your business’s lifeblood on slow, cramped storage is like keeping cash in a locked box… at the bottom of a well. Make it fast, organized, and expandable.


Step 2: Upgrade Before You’re Forced To

Waiting for a failure to justify an upgrade is like waiting for a heart attack to start eating better. It’s stupid, and it’s expensive.

  • Hardware → More RAM. Faster drives. New processors. This is horsepower for your business. You either have enough to win the race… or you don’t.

  • Software → Old software is a thief in disguise. It steals speed, security, and stability. Update it, automate it, or replace it.

  • Scalability → Your business is either growing or dying. If your systems can’t double capacity without breaking, you’re planning to fail.


Step 3: Lock Every Door

When demand spikes, hackers notice. They’re like burglars cruising the neighborhood looking for open windows.

  • Security Protocols → Multi-factor authentication, firewalls, patched systems. If it sounds “paranoid,” you’re doing it right.

  • Employee Training → Most breaches don’t happen because of some evil genius hacker … they happen because Bob in Accounting clicked a bad link.

  • Backups → If you haven’t tested your backup in the last month, you don’t have a backup. You have a fantasy.


Step 4: Watch It Like a Hawk

A problem caught early is a problem that doesn’t make the news.

  • Real-Time Monitoring → Instant alerts that tell you when something’s off — before users notice.

  • Support Readiness → A team that can jump on any issue right now, not “after lunch.”

We’ve helped clients grow year over year without an IT meltdown because we’ve built systems that are boring… in the best way possible. They just work. All the time.


Here’s the move: If you want to stop guessing and start knowing your systems can handle anything, let’s talk.

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Frequently Asked Questions

How do we get support?

By email or phone

How quickly do you respond?

15 minutes

Oh yeah, can you prove it?

Are you serious about getting fast IT support and resolving your issues faster than your current MSP?  We can work with you.  Our busiest deadline-driven customers are the ones that stick with us the longest. 1/3rd of our reviews on Clutch highlight fast response as their #1 reason for choosing GenCare.  The other 2/3rds talk about the things we achieve once we’ve shown up.

Will you come onsite?

Yes. 7.1% of our support tickets were closed onsite last year.  Every contract includes onsite IT support in LA.

What’s off the table completely?

Thanks to our insurance company, we won’t work on ladders, in attics, or move your furniture.

Experience IT Services Built on Partnership and Trust

GenCare is more than an IT provider—we're your dedicated partner, committed to your success. With our employee-owned team, proactive support, and 111% satisfaction guarantee, your business receives IT services designed for long-term stability and growth.

Call (855) 525-3885 today or fill out the form below to schedule your appointment and experience a real partnership in IT.