Have you Outgrown Your Current Los Angeles IT Services Company?

For Glendale and California Businesses

GenCare delivers fully managed IT services and outsourced IT support for small and mid-sized businesses across Los Angeles, Glendale, and Southern California, backed by the 111% Cash-Back Guarantee.

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Your EXPERT, EMPLOYEE-OWNED IT SUPPORT Department

Todd Withers

President

Veronica Place

Account Manager and Co Owner

Herb Meyerowitz
Sr. Director of Technical Services

Nick Wilsey

Sales Account Manager

John D

Onsite Tech

Charles Chiu

Director of Technical Services

Jeff Baker

Sales VP

Oscar Martinez

Senior Systems Engineer

Jimmy Cheng

Senior Systems Engineer

Mauricio Vazquez

Sales Account Manager

Gaurav Bhatia

Senior Project Engineer

Todd Withers

President

Veronica Place

Sales Account Manager

Herb Meyerowitz
Sr. Director of Technical Services

Nick Wilsey

Sales Account Manager

John D

Onsite Tech

Charles Chiu

Director of Technical Services

Alisa Hovakimyan

Accounting Manager

Jeff Baker

Sales VP

Oscar Martinez

Senior Systems Engineer

Jimmy Cheng

Senior Systems Engineer

Mauricio Vazquez

Sales Account Manager

Why Businesses Choose GenCare IT Services

111% Satisfaction Guarantee

We stand behind our outsourced IT support services with a 111% money-back guarantee, ensuring zero financial risk.

Employee-Owned, Client-Focused

Our dedicated IT team prioritizes long-term partnerships, delivering personalized outsourced IT support tailored to your needs.

Seamless, No-Overlap Transitions

Switching outsourced IT support companies is hassle-free with our structured process, ensuring no overlap in MSP billing.

Committed to Strong Partnerships

We build lasting relationships through reliable outsourced IT support, ensuring your business always has a trusted technology partner.

Why Los Angeles Businesses Choose GenCare IT Services

111% Satisfaction Guarantee

We stand behind our IT services with a 111% money-back guarantee, ensuring zero financial risk.

Employee-Owned, Client-Focused

Our dedicated IT team prioritizes long-term partnerships, delivering personalized IT services tailored to your needs.

Seamless, No-Overlap Transitions

Switching IT services companies is hassle-free with our structured process, ensuring no overlap in MSP billing.

Committed to Strong Partnerships

We build lasting relationships through reliable IT services, ensuring your business always has a trusted technology partner.

Are You Struggling With Outsourced IT Support That Don’t Prioritize Your Business Needs?

If You're Fed Up with IT (and IT Companies),

We Understand Why

Technology should support your success, not slow you down. If constant IT issues, unresponsive support, or outdated systems are holding you back, it’s time for a change. You need an outsourced IT support partner in Glendale that understands your business and delivers proactive solutions.

Jeff Baker

Vice President

Why Settle for Outsourced IT Support That Ignores Your Challenges and Leaves You Frustrated?

Your Glendale business deserves outsourced IT support that prioritizes partnership, responsiveness, and long-term success. If you're tired of waiting for support, dealing with unexpected downtime, or struggling with unreliable providers, GenCare offers a seamless, risk-free transition backed by our 111% satisfaction guarantee and a team committed to your success.

Take control of your IT with a trusted partner who guarantees results. Schedule a 30-minute call today and discover how our no-risk outsourced IT support services can transform your business.

IT Services Built Around Your Business, Not the Other Way Around

Jeff Baker

Vice President

The IT Services Company Los Angeles Businesses Rely On

Technology should move your business forward, not slow it down. When support is slow, systems are dated, or no one picks up the phone, the whole team feels it. You need an IT services company in Los Angeles that learns how you work and gets ahead of problems before they spread, with managed IT services and a local helpdesk built around a fast response.

Los Angeles businesses deserve a partner focused on responsiveness and long-term results. GenCare has supported Greater Los Angeles since 1986, with deep Microsoft 365 and Azure expertise and practical cybersecurity that keeps your data and people protected. When you switch to us, we handle a clean, no-overlap transition, so you are never paying two providers or left in a gap. Start the conversation and see what steady IT support feels like.

Take control of your IT with a trusted partner who guarantees results.

Schedule a 30-minute call today and discover how our no-risk IT services can transform your business.

Jeff Baker

Vice President

our satisfied customers:

Our Support Process

Getting started with IT services in Los Angeles should never feel complicated or uncertain. GenCare has built a simple, proven process that removes frustration and delivers the stability your business needs from day one.

Jeff Baker

Vice President

Discovery Call

We discuss your IT services, business goals, and challenges to identify issues currently slowing business growth.

Customized Plan

Experts design a tailored IT support strategy, covering critical systems and ensuring long-term stability.

Seamless Transition

We manage every detail when switching providers, ensuring smooth IT support with zero downtime or overlap.

Ongoing Partnership

Post-onboarding, we refine our IT services, staying proactive, responsive, and committed to long-term protection.

Satisfied Customers

Schedule an Appointment Today

The Core Values That Keep Us Accountable

At GenCare, our values show up in the everyday work. Businesses across South California trust us as their IT services company because we pair reliability and security with practical, client-first support built for the long run.

| Local

We are based in Glendale and serve businesses across Greater Los Angeles, onsite and remote. A local team that knows your area means faster help and real managed IT services in Glendale.

| Employee Ownership

Our engineers are owners, not just staff. Employee ownership keeps our people motivated and our turnover low, so the team that learns your systems is the team that stays on them.

| Personalized Support

We shape support around how you actually work, not a one-size package. From manufacturing to nonprofit, we fit our service to your operations and the rules your industry has to meet.

| Responsiveness Matters

When something breaks, you reach a real person fast. Our 15-minute initial response target keeps small issues from becoming big ones, with coverage from business hours to 24x7 depending on your plan.

| Commitment to Security

We protect Los Angeles businesses with practical cybersecurity, active monitoring, and tested backups, so a mistake or an attack does not turn into a crisis.

| Guaranteed Satisfaction

We have supported Greater Los Angeles since 1986 by being accountable for results, not just tickets closed. We stand behind our work with a 111% satisfaction commitment, and we earn the relationship every month.

Schedule an Appointment Today

Client Success Stories

What Our Clients Say About Us

We were there when this law firm needed help

We helped this furniture company build something different

Our bid was accepted to support this auction company

What We Do

Gain reliable, IT services in LA that keeps your business running smoothly and efficiently.

Protect your business with advanced security solutions that defend against evolving cyber threats and risks.

Our local experts covering every layer of your technology, so your staff can stay focused on the work that matters.

Improve communication with scalable VoIP solutions offering clear calls and seamless business tool integration.

Map your next moves with IT consulting that turns technology decisions into a clear plan.

Boost productivity with expert Microsoft 365 support, ensuring seamless integration and collaboration.

What Our Clients Say About Us

Peace of Mind at a Cost-Effective Flat Monthly Fee

Great instructions over the phone! Thank you GenCare for great service and getting my computer working again!

John Gracey

MARIA GONZALEZ

California

A Trustworthy, Transparent Partner

Johnny helped me after hours deal with what I thought was an emergency as I thought my computer was hacked. turns out it wasn't and all files were safe, but his attention to detail and compassion for my situation was appreciated. thank you johnny for making sure all is ok with my files!!

Kevin Truan

DAPHNA GERENDASH

California

One of the Best Companies Around

He was extremely helpful and gave me additional advice to change all of my passcodes and a great website to help with that - love your company btw

John Gracey

JOANNE LALONE

California

The More You Know...

Stay informed with expert insights on IT services in Los Angeles, cybersecurity, cloud solutions, and business technology trends. Our blog helps you navigate challenges, optimize efficiency, and strengthen your IT partnership with proactive strategies and real-world solutions.

Guess Who's Already Inside

Guess Who's Already Inside

April 06, 202635 min read

Your phone is more than a phone. It is a wallet, a filing cabinet, a work desk, and a personal vault and hackers know it. The same goes for laptops and tablets, which store everything from financial records to business emails.

Cyber threats are no longer confined to corporate networks. Personal devices are prime targets, and one weak link can put both personal and professional data at risk. Ransomware and extortion incidents surged by 67% in 2023, showing just how aggressively cybercriminals are targeting individuals and businesses alike.

With remote work, cloud access, and bring-your-own-device policies, the line between personal and business security has blurred. A single compromised device can expose sensitive company data, making cybersecurity a shared responsibility, not just an IT department problem.

The good news is that protecting personal devices does not have to be complicated. This guide will show you how to stay safe, whether at home, on public networks, or anywhere in between.

 

Keep Devices Updated

Hackers love outdated software. When a device runs on an old operating system, or an app has not been updated in months, it becomes an easy target for cybercriminals looking to exploit security gaps.

Many cyberattacks take advantage of known vulnerabilities.. issues that have already been patched in newer updates. If a device is behind on updates, it essentially leaves the front door wide open.

To prevent any issues, turn on automatic updates for your operating system, apps, and security software so you never miss a fix. Beyond that, regularly update browsers, firmware, and plugins, especially for tools that handle sensitive data. Even a small delay in patching can leave a system exposed.

 

Use Strong Authentication

A weak password is like a flimsy lock on your front door. It might keep out casual intruders, but a determined hacker can break in with minimal effort.

Password breaches are one of the most common ways cybercriminals gain access to personal and business data. Once they crack one account, they often try the same password on other platforms, making reused passwords a huge security risk.

One of the best ways to prevent unauthorized access is by enabling multi-factor authentication (MFA) on important accounts, such as banking, email, and cloud storage. MFA requires a second form of verification, like a fingerprint or a one-time code, making it significantly harder for hackers to break in, even if they steal a password.

You also need strong, unique passwords for every account. Avoid simple, predictable choices like "password123" or birthdays. Consider using a password manager to generate and store complex credentials securely.

Secure Your Internet Connection

An internet connection is only as secure as the network it runs on. Unsecured Wi-Fi makes it easy for hackers to intercept sensitive information, steal credentials, and even take control of connected devices. Without proper security, cybercriminals can exploit weak routers, spy on internet traffic, or plant malware on a device before a user even realizes what happened.

To protect your network, start by using strong encryption on your home Wi-Fi. Modern routers support WPA3 encryption, which provides better protection against cyber threats than older WPA2 or WEP standards. Changing the default router password is also essential since many factory-set credentials are easy for attackers to guess.

Public Wi-Fi poses another major risk. If you must access sensitive accounts while on an unsecured network, use a VPN to encrypt your data and prevent unauthorized snooping.

Watch Out for Phishing and Scams

Hackers do not need sophisticated tools to steal data when they can simply trick people into handing it over. Phishing scams remain one of the most effective cyberattacks because they rely on deception rather than technical exploits.

Cybercriminals send fake emails, text messages, or create bogus websites designed to steal passwords, financial details, or other sensitive information. Clicking the wrong link or entering credentials on a fraudulent site can give hackers full access to personal and business accounts.

The best defense against phishing is caution. Research conducted in 2023 found that 10.4 percent of employees worldwide clicked on malicious links, and over 60 percent of those who clicked went on to submit a password on fake websites. This highlights just how easy it is for phishing scams to succeed.

Always think before you click on email links, especially those claiming to be from banks, subscription services, or government agencies. If an email asks for personal details or urges immediate action, it is a red flag. Before entering any information, check for HTTPS in the URL to confirm the site is secure.

 

Digital Security Is a Habit, Not a Task

Cybersecurity is not a one-time fix. It is a mindset, a habit, a way of engaging with technology that prioritizes caution over convenience. The devices we carry are vaults of personal and professional data, gateways to financial accounts, and, if left unprotected, invitations to cybercriminals.

Security does not have to be complicated, but it does have to be intentional. Updating software, enabling MFA, securing networks, and thinking twice before clicking are not just best practices.. they are digital self-defense. Just as we lock our doors at night without a second thought, protecting our personal devices should be second nature.

Jeff Baker

Jeff Baker

Jeff is the Sales VP for GenCare, an IT Managed Service Provider for businesses with 25-300 employees in LA. As the Sales VP, he works from the existing systems to build strategic IT plans that include core systems like email, servers, computers, and firewalls. Those plans include security, support, and budgets. They're brought to life by the capable team of 18+ GenCare engineers, delivering for clients in the manufacturing, non-profit, healthcare, and legal sectors. Jeff earned his bachelor's degree in History from UC Berkeley. He has been in the IT industry since 2012. Outside of work, he enjoys coaching a youth basketball team, meeting new people at Cars & Coffee events, and playing guitar. He lives in Glendale with his dog, Bonnie.

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Frequently Asked Questions

What is an IT services company?

An IT services company manages the technology a business relies on, from networks and email to security and backups, so the team can work without interruption. As your IT services company in Los Angeles, we handle day-to-day support, monitoring, cybersecurity, and planning, and we explain it all in plain language.

What does GenCare's IT support cover in Los Angeles?

We cover managed IT services, helpdesk support, cybersecurity, Microsoft 365 and Azure, network and server management, and backup and disaster recovery. We support Los Angeles and Glendale businesses both onsite and remotely, and we tailor coverage to how your operation actually runs

How fast does GenCare respond when something breaks?

We work to a 15-minute initial response target, so issues get attention before they spread. Coverage ranges from business hours to 24x7 depending on your plan, and you reach a local team rather than a distant call center.

Do you work with our industry?

Yes. We have strong experience supporting legal, nonprofit, and manufacturing organizations across Los Angeles and Glendale, along with other operations-heavy businesses. We shape IT support around the workflows and requirements your industry actually deals with.

What happens when we switch from our current IT provider?

We manage a smooth, no-overlap transition so you are never paying two providers at once or left without coverage. We learn your environment first, then move things over in a planned way that keeps your business running.

Do you support Microsoft 365 and Azure?

Yes. Microsoft cloud work is a core strength for us, including Microsoft 365 setup and support, Azure infrastructure, and migrations. As an experienced IT services company, we help Los Angeles businesses get more from the tools they already pay for.

How do we get started with GenCare?

Reach out to start the conversation or schedule a call. We will talk through what is working, what is not, and where you want to go, then give you a clear read on your IT and practical next steps. There is no pressure to commit.

Experience IT Services Built on Partnership and Trust

GenCare is more than an IT provider—we're your dedicated partner, committed to your success. With our employee-owned team, proactive support, and 111% satisfaction guarantee, your business receives IT services designed for long-term stability and growth.

Call (855) 634-5557 today or fill out the form below to schedule your appointment and experience a real partnership in IT.