Sales Inquiries: (855) 525-3885
Existing Clients: (818) 249-1962
Maximize your IT investments with our IT Support
With tight budgets and close oversight from passionate board members, charities and non-profits of all types around Glendale and all around Los Angeles County can get more from their IT investments with the help of an IT Managed Service provider and outsourced IT support company like GenCare.
Our non-profit clients in Glendale serve their members, patients, stakeholders, constituents, and communities. They serve these people on the go, at their facilities, and virtually, all with the reliability of GenCare’s IT Support. Their systems and operations are just as diverse as their missions, and GenCare’s IT Support in Glendale is the backbone behind all of that community building.
Every day, the GenCare IT Support team in Glendale sets up new computers for non-profit staffers and volunteers. We create accounts, secure systems to HIPAA standards, migrate data into new systems, fix printers, tune Wi-Fi, and more through our comprehensive IT Support. We help Glendale charities remove dusty old servers from the back of their network closets, simplify their systems, reduce their monthly licensing costs, and paint a clear picture of all the possible strategic directions for non-technical decision makers, all supported by our IT Support expertise.
We work with both internal IT departments and non-technical executive directors, controllers, and facilities managers in Glendale, providing IT Support that keeps their missions moving forward. You will see their stories below.
GenCare’s non-profit clients use:
Pathways LA
Los Angeles
Managed Services, Azure Virtual Desktops
Pathways LA faced a frustrating reality when their previous IT provider, after being acquired, delivered poor service and unreliable IT Support. Desperate for a change, they embarked on a rigorous search for a new IT Support partner, one that truly understood their needs. After narrowing down a list of ten candidates, they chose GenCare for their local presence, clear communication, and honest approach. Since partnering with GenCare in 2021, Pathways LA has experienced seamless system migrations, zero unexpected downtime, and quick, reliable IT Support. What was once a stressful, uncertain situation has transformed into a relationship built on trust and efficiency, with GenCare feeling like an extension of their own team.
YMCA of the Foothills
La Canada Flintridge
Managed Services, LAN & WiFi setup, File Server and Email Migration to Office365
This YMCA association relies on GenCare for IT Support, IT services, and cloud-based network management. Their long-standing partnership, dating back to 2008, has supported numerous IT Support projects, from upgrading wireless access points and servers to transitioning to Microsoft Teams-certified phones, and later RingCentral. With a responsive and knowledgeable IT Support team, including an account manager, lead technician, and help desk reps, GenCare ensures minimal downtime, never exceeding 24 hours. Their low staff turnover fosters consistent collaboration, and their IT Support project management keeps operations running smoothly. The YMCA values GenCare’s reliability and IT Support expertise, solidifying a trusted, years-long relationship.
Union Rescue Mission
Downtown LA
Office 365, PowerBI, Branded Logins, Licensing
The IT director at Union Rescue Mission, the largest homeless shelter in Los Angeles, sought a vendor to help build a custom Office 365 setup and provide other IT Support services. GenCare assisted with network identity, security, licensing, and the creation of a Power BI tool for security incident reporting as part of their IT Support. They also integrated this tool with Office 365, implemented single sign-on, and provided SharePoint IT Support. The engagement began in January 2018, with a $6,000 investment. The team at GenCare was praised for their deep IT Support expertise, responsiveness, and efficiency. The IT director found their IT Support invaluable in saving time and increasing productivity. The project was well-executed despite occasional delays on the director’s side. The director has already recommended GenCare. After departing, he made sure to point his successors our way, and they have continued to work with us on multiple IT Support projects.
Library Foundation of Los Angeles
Los Angeles
Managed Services, Blackbaud Cloud Migration, Google to Microsoft Migration
The Library Foundation of Los Angeles sought GenCare’s help to manage their IT infrastructure and provide IT Support, especially as they transitioned from on-premise servers to the cloud. As a nonprofit with budget constraints, they appreciated GenCare’s willingness to work with them, forming a partnership that began in November 2020. Since then, GenCare has not only provided reliable day-to-day IT Support but also strengthened the Foundation’s cybersecurity, including phishing training for staff. The team now feels more secure and satisfied with their IT Support services, which is a clear improvement from past experiences. While larger projects, like cloud migration, had some timeline challenges, GenCare’s responsiveness, IT Support expertise, and genuine care for their client's success have made a lasting impact.
PACE LA
Los Angeles
Novell to Microsoft Migration, Exchange to O365, WiFi Infrastructure
On-prem Novell system setup and upgrades to Microsoft servers for their internal IT team. An email migration from Exchange Server to O365. Comprehensive WiFi improvement project on multiple floors. Proactive alerts and responsiveness on firewalls and servers. PACE LA, a nonprofit providing vital social services, needed reliable IT support after losing their previous contractor and key staff. They turned to GenCare for help with their servers, Microsoft accounts, email migration, and network upgrades. GenCare guided them through migrating to Office 365, resolving internet and email issues caused by outdated hardware, and ensuring their systems are secure. The team, including Eric, Jose, and Jeff, has been responsive and thorough, with regular site visits and timely support. PACE LA has been pleased with the improvements in their IT systems, though they suggest direct communication for urgent issues to enhance their experience.
FAQs
Is it true that Non-Profits/Charities get discounts on IT services, software, and hardware?
Yes, as both a general rule, and specifically here at GenCare, the answer is yes. We charge lower rates to the non-profits we support for billable work, monthly recurring support agreements, hardware, and software licenses.
