Sales Inquiries: (855) 525-3885
Existing Clients: (818) 249-1962
Field services businesses thrive on knowledge in motion. Your experts in the field aren’t just turning wrenches—they’re consultants, problem solvers, and revenue drivers. Their ability to bring the right information directly into the hands of field staff determines the value of every service call, work order, and customer interaction. Too often, this information is only at HQ.
We love working with our field service clients. After all, GenCare is also a field services company!
GenCare ensures that tablets, laptops, and smartphones in the field securely and reliably connect to the data they need—whether it lives at HQ or in the cloud. From estimators collaborating with management, to schedulers and dispatchers coordinating complex projects, we keep everyone on the same page.
Our managed service plans cover the essentials every field services business relies on:
Preventative maintenance and patching to keep systems reliable.
Enterprise-grade antivirus and threat protection to secure sensitive customer and operational data.
User support for staff at HQ or in the field, no matter where they are.
Hardware and license management to control costs and prevent wasted resources.
Detailed network documentation and monitoring so issues are resolved quickly and efficiently.
But field services firms also face industry-specific challenges. Field staff often work with limited bandwidth or minimal devices and still need access to core systems. Billing systems, scheduling, and work order tools must be reliable to avoid lost revenue. GenCare integrates the systems you choose, giving your team real-time access to the information they need to maximize revenue and efficiency on every call.
We work closely with executives and operations teams to evaluate cloud versus on-premises systems, ensure secure remote access, and translate complex IT options into clear, actionable strategies for leadership. Every day, our 18-person support team configures new devices, migrates data, secures endpoints, and keeps systems running smoothly, so your experts in the field can focus on their craft and your customers.
Our clients value our responsiveness, ability to manage high-stakes migrations and emergency fixes, and our consistent documentation and planning from day one. With GenCare, your field team can operate at peak effectiveness—while we handle the technology that powers them.
See the stories below to learn how field services businesses across Southern California have partnered with GenCare to streamline operations, secure data, and empower their field teams.
GenCare’s non-profit clients use:
PCC Network Solutions
Chatsworth
David Burr
PCC Network Solutions, an infrastructure contractor, turned to GenCare to address limited space and unreliable power. We migrated their servers to a 3rd-party datacenter and eventually to the cloud after a system failure. The system failure created an emergency situation, and GenCare engineers snapped to action using a project plan previously presented to the client, and approved on the spot. GenCare now provides ongoing helpdesk support, equipment maintenance, and software updates. Since 2013, the client has invested approximately $100,000, benefiting from a more secure, reliable IT network that reduced the need for in-house technicians. This has been a fruitful two-way partnership, with PCC providing subcontracted cabling services to many GenCare clients.
The Beach Club
Santa Monica
James Conlon, General Manager
Atkinson-Baker Court Reporters
Glendale
Charles “Charlie” Savage, IT Director
GenCare provided 15 years of support, including server migrations, infrastructure upgrades, and Microsoft licensing management. The company appreciated our reliability, project management, and responsiveness. In 2023, Atkinson-Baker was acquired, concluding a 30-year support relationship that helped keep systems rock-solid and operations uninterrupted.
Thoreau Services
Culver City
Patti Spenrath
Prior to being acquired by a company with its own IT team, Thoreau Services migrated from on-site servers to the cloud with GenCare’s guidance. Our support program, including virus removal, troubleshooting, and Office 365/SharePoint integration, improved document control and organization for their 40-person staff. The client valued our patient, respectful approach and consistent support over five years.
J’s Maintenance
La Crescenta
Alicia Pimentel
After a server failure compromised data, GenCare helped J’s Maintenance recover and migrate critical files to the cloud. We added cybersecurity measures, installed a new Outlook system, and provided ongoing advice and support. Since 2013, our client has relied on our transparency, speed, and detailed communication to keep operations running smoothly.
