IT Support for Property Management Firms

Property managers need reliable access from any property—even properties with very low bandwidth. They often aren’t technical, but they need billing systems, check scanners, and email to simply “just work.” And many are frustrated with traditional MSP billing models that tie costs to users or properties, leaving them paying more than necessary.

That’s why 9 property management companies trust GenCare for 24/7 remote and onsite IT support. Our approach is different—both in technology and in billing. For our largest client, with 100 apartment buildings across the U.S., per-user or per-property fees would have meant constantly fluctuating costs. Instead, we bill based on the actual time required to support them. Over 12 years, we’ve stabilized systems, streamlined support, and delivered lower, more predictable bills—a fair, mutually beneficial relationship.

Our managed service plans cover the essentials every property management firm depends on:

  • Preventative maintenance and patching to keep systems reliable.

  • Enterprise-grade antivirus and threat protection to safeguard tenant and financial data.

  • User support for property managers and HQ staff, wherever they work.

  • Hardware and license management to control costs.

  • Detailed network documentation and monitoring so issues are fixed quickly—and often prevented.

Beyond the basics, we help firms support billing systems, integrate check scanners, and ensure remote staff connect smoothly to HQ and cloud resources. We work directly with executives to evaluate the best balance of cost, security, and convenience—whether on-premises servers, Microsoft 365, or a hybrid setup. Since most firms lack internal IT teams, we translate technical complexity into clear, cost-conscious choices for leadership.

Our 18-person support team, based in California, supports clients nationwide. Every day, we onboard new employees, set up accounts, secure laptops and smartphones, migrate data, and reduce unnecessary licensing costs. We simplify systems, strengthen security, and ensure field staff stay connected without frustration.

That’s why property management clients like Steward Realty Management in Los Angeles, Bantry Holdings in San Marino, and Synergised Properties across the Southwest trust us to keep their systems running smoothly. From modernizing servers to the cloud, simplifying access across multiple properties, and improving security and workflows, we help firms save money while improving operations.

Scroll down to read their full stories and see how property management firms across the country have partnered with GenCare to cut costs, modernize systems, and support staff in the office and in the field.

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PCC Network Solutions

Chatsworth

David Burr

Synergised Properties

Properties throughout the Southwest Region, Beverly Hills HQ

Referred to us by another MSP, Synergised Properties came to GenCare after being billed excessive hours at high rates. We showed them how our fair approach would have saved them money on recent work, and they quickly made the switch. Our first project was migrating accounting and file storage away from an aging back-office server. With a detailed project plan that outlined every step, cost, and timeline, we completed the migration under budget (66 hours billed out of 110 estimated). Along the way, we improved security in Office 365, on workstations, and on smartphones, implemented advanced email filtering, and trained staff to recognize fraudulent emails—a critical safeguard in a high-transaction industry. We also reorganized files by property, improving tax and accounting workflows. The result: lower costs, stronger security, and a more efficient system that supports their growth.

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The Beach Club

Santa Monica
James Conlon, General Manager

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Atkinson-Baker Court Reporters

Glendale

Charles “Charlie” Savage, IT Director

Steward Realty Management

HQ and properties throughout Los Angeles

Larry Block, Property Manage

A long-time GenCare client since 1999. Steward Realty has relied on us for IT infrastructure, hardware, software, and network support for over two decades. Recently, they modernized by moving from aging servers to the cloud, with GenCare guiding them through contingency planning and project execution. They value our helpful support team, efficient communication, and long-term partnership.

Bantry Holdings

HQ in San Marino, Properties Throughout LA

Chris Ewing

After being dissatisfied with a previous IT provider, Bantry Holdings turned to GenCare for a server-to-cloud migration. The move simplified operations, improved access across properties, and eliminated the need for servers at each site. Over two and a half years, GenCare provided responsive support, expertise, and efficient file organization, making day-to-day operations smoother.

GenCare’s Property Management Clients Use:

  • Yardi

  • Quickbooks

  • Check scanners

  • Sonicwall firewalls

  • Remote Desktops/Virtual Desktops Windows File Servers

  • HP and Dell hardware

  • Microsoft Office365

  • Barracuda Backup Servers & phishing protection

  • Ubiquiti Wi-Fi and point-to-point outbuilding connection