Have you Outgrown Your Current Los Angeles IT Services Company?

For Glendale and California Businesses

GenCare delivers fully managed IT services and outsourced IT support for small and mid-sized businesses across Los Angeles, Glendale, and Southern California, backed by the 111% Cash-Back Guarantee.

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Your EXPERT, EMPLOYEE-OWNED IT SUPPORT Department

Todd Withers

President

Veronica Place

Account Manager and Co Owner

Herb Meyerowitz
Sr. Director of Technical Services

Nick Wilsey

Sales Account Manager

John D

Onsite Tech

Charles Chiu

Director of Technical Services

Jeff Baker

Sales VP

Oscar Martinez

Senior Systems Engineer

Jimmy Cheng

Senior Systems Engineer

Mauricio Vazquez

Sales Account Manager

Gaurav Bhatia

Senior Project Engineer

Todd Withers

President

Veronica Place

Sales Account Manager

Herb Meyerowitz
Sr. Director of Technical Services

Nick Wilsey

Sales Account Manager

John D

Onsite Tech

Charles Chiu

Director of Technical Services

Alisa Hovakimyan

Accounting Manager

Jeff Baker

Sales VP

Oscar Martinez

Senior Systems Engineer

Jimmy Cheng

Senior Systems Engineer

Mauricio Vazquez

Sales Account Manager

Why Businesses Choose GenCare IT Services

111% Satisfaction Guarantee

We stand behind our outsourced IT support services with a 111% money-back guarantee, ensuring zero financial risk.

Employee-Owned, Client-Focused

Our dedicated IT team prioritizes long-term partnerships, delivering personalized outsourced IT support tailored to your needs.

Seamless, No-Overlap Transitions

Switching outsourced IT support companies is hassle-free with our structured process, ensuring no overlap in MSP billing.

Committed to Strong Partnerships

We build lasting relationships through reliable outsourced IT support, ensuring your business always has a trusted technology partner.

Why Los Angeles Businesses Choose GenCare IT Services

111% Satisfaction Guarantee

We stand behind our IT services with a 111% money-back guarantee, ensuring zero financial risk.

Employee-Owned, Client-Focused

Our dedicated IT team prioritizes long-term partnerships, delivering personalized IT services tailored to your needs.

Seamless, No-Overlap Transitions

Switching IT services companies is hassle-free with our structured process, ensuring no overlap in MSP billing.

Committed to Strong Partnerships

We build lasting relationships through reliable IT services, ensuring your business always has a trusted technology partner.

Are You Struggling With Outsourced IT Support That Don’t Prioritize Your Business Needs?

If You're Fed Up with IT (and IT Companies),

We Understand Why

Technology should support your success, not slow you down. If constant IT issues, unresponsive support, or outdated systems are holding you back, it’s time for a change. You need an outsourced IT support partner in Glendale that understands your business and delivers proactive solutions.

Jeff Baker

Vice President

Why Settle for Outsourced IT Support That Ignores Your Challenges and Leaves You Frustrated?

Your Glendale business deserves outsourced IT support that prioritizes partnership, responsiveness, and long-term success. If you're tired of waiting for support, dealing with unexpected downtime, or struggling with unreliable providers, GenCare offers a seamless, risk-free transition backed by our 111% satisfaction guarantee and a team committed to your success.

Take control of your IT with a trusted partner who guarantees results. Schedule a 30-minute call today and discover how our no-risk outsourced IT support services can transform your business.

IT Services Built Around Your Business, Not the Other Way Around

Jeff Baker

Vice President

The IT Services Company Los Angeles Businesses Rely On

Technology should move your business forward, not slow it down. When support is slow, systems are dated, or no one picks up the phone, the whole team feels it. You need an IT services company in Los Angeles that learns how you work and gets ahead of problems before they spread, with managed IT services and a local helpdesk built around a fast response.

Los Angeles businesses deserve a partner focused on responsiveness and long-term results. GenCare has supported Greater Los Angeles since 1986, with deep Microsoft 365 and Azure expertise and practical cybersecurity that keeps your data and people protected. When you switch to us, we handle a clean, no-overlap transition, so you are never paying two providers or left in a gap. Start the conversation and see what steady IT support feels like.

Take control of your IT with a trusted partner who guarantees results.

Schedule a 30-minute call today and discover how our no-risk IT services can transform your business.

Jeff Baker

Vice President

our satisfied customers:

Our Support Process

Getting started with IT services in Los Angeles should never feel complicated or uncertain. GenCare has built a simple, proven process that removes frustration and delivers the stability your business needs from day one.

Jeff Baker

Vice President

Discovery Call

We discuss your IT services, business goals, and challenges to identify issues currently slowing business growth.

Customized Plan

Experts design a tailored IT support strategy, covering critical systems and ensuring long-term stability.

Seamless Transition

We manage every detail when switching providers, ensuring smooth IT support with zero downtime or overlap.

Ongoing Partnership

Post-onboarding, we refine our IT services, staying proactive, responsive, and committed to long-term protection.

Satisfied Customers

Schedule an Appointment Today

The Core Values That Keep Us Accountable

At GenCare, our values show up in the everyday work. Businesses across South California trust us as their IT services company because we pair reliability and security with practical, client-first support built for the long run.

| Local

We are based in Glendale and serve businesses across Greater Los Angeles, onsite and remote. A local team that knows your area means faster help and real managed IT services in Glendale.

| Employee Ownership

Our engineers are owners, not just staff. Employee ownership keeps our people motivated and our turnover low, so the team that learns your systems is the team that stays on them.

| Personalized Support

We shape support around how you actually work, not a one-size package. From manufacturing to nonprofit, we fit our service to your operations and the rules your industry has to meet.

| Responsiveness Matters

When something breaks, you reach a real person fast. Our 15-minute initial response target keeps small issues from becoming big ones, with coverage from business hours to 24x7 depending on your plan.

| Commitment to Security

We protect Los Angeles businesses with practical cybersecurity, active monitoring, and tested backups, so a mistake or an attack does not turn into a crisis.

| Guaranteed Satisfaction

We have supported Greater Los Angeles since 1986 by being accountable for results, not just tickets closed. We stand behind our work with a 111% satisfaction commitment, and we earn the relationship every month.

Schedule an Appointment Today

Client Success Stories

What Our Clients Say About Us

We were there when this law firm needed help

We helped this furniture company build something different

Our bid was accepted to support this auction company

What We Do

Gain reliable, IT services in LA that keeps your business running smoothly and efficiently.

Protect your business with advanced security solutions that defend against evolving cyber threats and risks.

Our local experts covering every layer of your technology, so your staff can stay focused on the work that matters.

Improve communication with scalable VoIP solutions offering clear calls and seamless business tool integration.

Map your next moves with IT consulting that turns technology decisions into a clear plan.

Boost productivity with expert Microsoft 365 support, ensuring seamless integration and collaboration.

What Our Clients Say About Us

Peace of Mind at a Cost-Effective Flat Monthly Fee

Great instructions over the phone! Thank you GenCare for great service and getting my computer working again!

John Gracey

MARIA GONZALEZ

California

A Trustworthy, Transparent Partner

Johnny helped me after hours deal with what I thought was an emergency as I thought my computer was hacked. turns out it wasn't and all files were safe, but his attention to detail and compassion for my situation was appreciated. thank you johnny for making sure all is ok with my files!!

Kevin Truan

DAPHNA GERENDASH

California

One of the Best Companies Around

He was extremely helpful and gave me additional advice to change all of my passcodes and a great website to help with that - love your company btw

John Gracey

JOANNE LALONE

California

The More You Know...

Stay informed with expert insights on IT services in Los Angeles, cybersecurity, cloud solutions, and business technology trends. Our blog helps you navigate challenges, optimize efficiency, and strengthen your IT partnership with proactive strategies and real-world solutions.

Hacker’s Shortcut

YOU Are The Hacker’s Shortcut In

October 14, 20253 min read

YOU Are The Hacker’s Shortcut In

Hackers don’t always kick in the digital door. Sometimes, they just talk you into opening it.

This is social engineering; hacking people instead of systems. It works because humans are wired to trust, help, and move fast under pressure. Criminals know that if they get the right person to make the wrong decision, they can skip past firewalls, passwords, and security tools without writing a single line of code.

And it’s terrifyingly effective.


Why It Works

Social engineering preys on human nature. The playbook isn’t complicated:

  • Pretend to be someone important. People rarely question authority.

  • Create a fake emergency. People move faster and sloppier when they think time is running out.

  • Use fear. People are more likely to hand over information if they think something bad will happen if they don’t.

That’s it. Those three levers are enough to trick even smart, well-meaning employees.


The Attacks

Phishing
The most common. Fake emails that look exactly like they’re from your bank, a vendor, or even your own IT team. They’ll ask you to click a link or “verify” your login. One click can install malware or hand over credentials.

Spear Phishing
The sniper rifle version of phishing. Instead of blasting thousands of generic emails, the hacker researches you.. your job, your boss’s name, your vendors and sends a message that feels personal.

Pretexting
They invent a story. “I’m from IT and we detected suspicious activity on your account — can you give me your login so we can reset it?” It sounds helpful. It’s not.

Baiting
Offer something tempting..  free software, a gift card, insider info.. but the download is really malware.


What We Do to Stop It

Social engineering works best when no one’s paying attention. That’s why we make sure your business is always watching.

  1. Relentless Training
    We run ongoing training so your team can spot phishing emails, fake calls, and too-good-to-be-true offers. Not once a year.. often enough that it becomes second nature.

  2. Email Filtering That Actually Works
    Our systems block and flag suspicious messages before they ever hit your employees’ inboxes. If it’s risky, they don’t see it.

  3. Multi-Factor Authentication (MFA)
    Even if a hacker gets a password, they can’t get in without a second verification step. MFA shuts down stolen credentials as a threat vector.

  4. 24/7 Monitoring
    If anything suspicious does make it through, we see it immediately and act before it becomes a problem.


How to Spot a Social Engineering Attack

  • Requests for sensitive info that are urgent or unusual.

  • Emails with subtle spelling or grammar errors.

  • Links that don’t match the sender’s address.

  • Messages that make you feel rushed or pressured.

  • Senders you don’t know asking for confidential details.

When in doubt, slow down and verify.


The Bottom Line

Hackers love social engineering because it’s cheap, easy, and it works.

If you’re a current client, you can relax knowing we’ve put multiple layers of protection between you and these attacks.

If you’re not a client yet, the scary part is this: the next “urgent” email or “quick” request you see could be the one that costs you millions. And it won’t be obvious until it’s too late.

Let’s fix that before it happens.


Jeff Baker

Jeff Baker

Jeff is the Sales VP for GenCare, an IT Managed Service Provider for businesses with 25-300 employees in LA. As the Sales VP, he works from the existing systems to build strategic IT plans that include core systems like email, servers, computers, and firewalls. Those plans include security, support, and budgets. They're brought to life by the capable team of 18+ GenCare engineers, delivering for clients in the manufacturing, non-profit, healthcare, and legal sectors. Jeff earned his bachelor's degree in History from UC Berkeley. He has been in the IT industry since 2012. Outside of work, he enjoys coaching a youth basketball team, meeting new people at Cars & Coffee events, and playing guitar. He lives in Glendale with his dog, Bonnie.

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Frequently Asked Questions

What is an IT services company?

An IT services company manages the technology a business relies on, from networks and email to security and backups, so the team can work without interruption. As your IT services company in Los Angeles, we handle day-to-day support, monitoring, cybersecurity, and planning, and we explain it all in plain language.

What does GenCare's IT support cover in Los Angeles?

We cover managed IT services, helpdesk support, cybersecurity, Microsoft 365 and Azure, network and server management, and backup and disaster recovery. We support Los Angeles and Glendale businesses both onsite and remotely, and we tailor coverage to how your operation actually runs

How fast does GenCare respond when something breaks?

We work to a 15-minute initial response target, so issues get attention before they spread. Coverage ranges from business hours to 24x7 depending on your plan, and you reach a local team rather than a distant call center.

Do you work with our industry?

Yes. We have strong experience supporting legal, nonprofit, and manufacturing organizations across Los Angeles and Glendale, along with other operations-heavy businesses. We shape IT support around the workflows and requirements your industry actually deals with.

What happens when we switch from our current IT provider?

We manage a smooth, no-overlap transition so you are never paying two providers at once or left without coverage. We learn your environment first, then move things over in a planned way that keeps your business running.

Do you support Microsoft 365 and Azure?

Yes. Microsoft cloud work is a core strength for us, including Microsoft 365 setup and support, Azure infrastructure, and migrations. As an experienced IT services company, we help Los Angeles businesses get more from the tools they already pay for.

How do we get started with GenCare?

Reach out to start the conversation or schedule a call. We will talk through what is working, what is not, and where you want to go, then give you a clear read on your IT and practical next steps. There is no pressure to commit.

Experience IT Services Built on Partnership and Trust

GenCare is more than an IT provider—we're your dedicated partner, committed to your success. With our employee-owned team, proactive support, and 111% satisfaction guarantee, your business receives IT services designed for long-term stability and growth.

Call (855) 634-5557 today or fill out the form below to schedule your appointment and experience a real partnership in IT.