Have you Outgrown Your Current Los Angeles IT Support Company?

Reliable Support for LA Businesses

For Glendale and California Businesses

GenCare provides managed IT services with no financial risk, 111% Cash-Back Guarantee, and expert IT support, ensuring seamless transitions and lasting partnerships for your business.

Your EXPERT, EMPLOYEE-OWNED IT SUPPORT Department

Todd Withers

President

Veronica Place

Account Manager and Co Owner

Herb Meyerowitz
Sr. Director of Technical Services

Nick Wilsey

Sales Account Manager

John D

Onsite Tech

Charles Chiu

Director of Technical Services

Alisa Hovakimyan

Accounting Manager

Jeff Baker

Sales VP

Oscar Martinez

Senior Systems Engineer

Jimmy Cheng

Senior Systems Engineer

Mauricio Vazquez

Sales Account Manager

Gaurav Bhatia

Senior Project Engineer

Shaun Webster

Helpdesk Technician

Todd Withers

President

Veronica Place

Sales Account Manager

Herb Meyerowitz
Sr. Director of Technical Services

Nick Wilsey

Sales Account Manager

John D

Onsite Tech

Charles Chiu

Director of Technical Services

Alisa Hovakimyan

Accounting Manager

Jeff Baker

Sales VP

Oscar Martinez

Senior Systems Engineer

Jimmy Cheng

Senior Systems Engineer

Mauricio Vazquez

Sales Account Manager

Why Businesses Choose GenCare IT Services

111% Satisfaction Guarantee

We stand behind our outsourced IT support services with a 111% money-back guarantee, ensuring zero financial risk.

Employee-Owned, Client-Focused

Our dedicated IT team prioritizes long-term partnerships, delivering personalized outsourced IT support tailored to your needs.

Seamless, No-Overlap Transitions

Switching outsourced IT support companies is hassle-free with our structured process, ensuring no overlap in MSP billing.

Committed to Strong Partnerships

We build lasting relationships through reliable outsourced IT support, ensuring your business always has a trusted technology partner.

Why Businesses Choose GenCare IT Services

111% Satisfaction Guarantee

We stand behind our outsourced IT support services with a 111% money-back guarantee, ensuring zero financial risk.

Employee-Owned, Client-Focused

Our dedicated IT team prioritizes long-term partnerships, delivering personalized outsourced IT support tailored to your needs.

Seamless, No-Overlap Transitions

Switching outsourced IT support companies is hassle-free with our structured process, ensuring no overlap in MSP billing.

Committed to Strong Partnerships

We build lasting relationships through reliable outsourced IT support, ensuring your business always has a trusted technology partner.

Are You Struggling With Outsourced IT Support That Don’t Prioritize Your Business Needs?

If You're Fed Up with IT (and IT Companies),

We Understand Why

Technology should support your success, not slow you down. If constant IT issues, unresponsive support, or outdated systems are holding you back, it’s time for a change. You need an outsourced IT support partner in Glendale that understands your business and delivers proactive solutions.

Jeff Baker

Vice President

Why Settle for Outsourced IT Support That Ignores Your Challenges and Leaves You Frustrated?

Your Glendale business deserves outsourced IT support that prioritizes partnership, responsiveness, and long-term success. If you're tired of waiting for support, dealing with unexpected downtime, or struggling with unreliable providers, GenCare offers a seamless, risk-free transition backed by our 111% satisfaction guarantee and a team committed to your success.

Take control of your IT with a trusted partner who guarantees results. Schedule a 30-minute call today and discover how our no-risk outsourced IT support services can transform your business.

Struggling With Outsourced IT Support That Don’t Prioritize Your Business Needs?

Jeff Baker

Vice President

Why Settle for Outsourced IT Support That Ignores Your Challenges and Leaves You Frustrated?

Technology should support your success, not slow you down. If constant IT issues, unresponsive support, or outdated systems are holding you back, it’s time for a change. You need an outsourced IT support partner in Glendale that understands your business and delivers proactive solutions.

Your Glendale business deserves outsourced IT support that prioritizes partnership, responsiveness, and long-term success. If you're tired of waiting for support, dealing with unexpected downtime, or struggling with unreliable providers, GenCare offers a seamless, risk-free transition backed by our 111% satisfaction guarantee and a team committed to your success.

Take control of your IT with a trusted partner who guarantees results.

Schedule a 30-minute call today and discover how our no-risk outsourced IT support services can transform your business.

Jeff Baker

Vice President

our satisfied customers:

Our Support Process

Getting started with outsourced IT support in Glendale should never feel complicated or uncertain. GenCare has built a simple, proven process that removes frustration and delivers the stability your business needs from day one.

Jeff Baker

Vice President

Discovery Call

We discuss your outsourced IT support, business goals, and challenges to identify issues currently slowing business growth.

Customized Plan

Experts design a tailored outsourced IT support strategy, covering critical systems and ensuring long-term stability.

Seamless Transition

We manage every detail when switching providers, ensuring smooth outsourced IT support with zero downtime or overlap.

Ongoing Partnership

Post-onboarding, we refine outsourced IT support, staying proactive, responsive, and committed to long-term protection.

Satisfied Customers

Schedule an Appointment Today

The Core Values That Keep Us Accountable

At GenCare, our core values define every decision and service we deliver. Businesses in Glendale trust us because our outsourced IT support combines reliability, security, and client-first service that ensures long-term technology success.

| Local

Outsourced IT support across LA and OC, with Glendale focus. Onsite availability keeps high-pressure teams working smoothly.

| Employee Ownership

Employee-owned since 2005, we ensure clients receive accountable, long-term outsourced IT support from motivated engineers.

| Personalized Support

Outsourced IT support across LA and OC, with Glendale focus. Onsite availability keeps high-pressure teams working smoothly.

| Responsiveness Matters

Our outsourced IT support helps Glendale companies maintain momentum, staff confidence, and operational stability.

| Commitment to Security

Outsourced IT support secures Glendale businesses with advanced protections, preventing cyber risks.

| Guaranteed Satisfaction

Our 111% satisfaction guarantee provides no-risk outsourced IT support, ensuring a results-driven, reliable partnership.

Schedule an Appointment Today

Client Success Stories

What Our Clients Say About Us

We were there when this law firm needed help

We helped this furniture company build something different

Our bid was accepted to support this auction company

What We Do

Managed IT Services

Gain reliable, outsourced IT support in Glendale that keeps your business running smoothly and efficiently.

Cybersecurity Solutions

Protect your business with advanced security solutions that defend against evolving cyber threats and risks.

Disaster Recovery Planning

Ensure business continuity with recovery strategies that minimize downtime and protect critical data.

VoIP Phone Systems

Improve communication with scalable VoIP solutions offering clear calls and seamless business tool integration.

Azure Cloud Solutions

Enhance flexibility and security with Azure cloud services designed for performance and scalability.

Microsoft 365 Support

Boost productivity with expert Microsoft 365 support, ensuring seamless integration and collaboration.

What Our Clients Say About Us

Peace of Mind at a Cost-Effective Flat Monthly Fee

Great instructions over the phone! Thank you GenCare for great service and getting my computer working again!

John Gracey

MARIA GONZALEZ

California

A Trustworthy, Transparent Partner

Johnny helped me after hours deal with what I thought was an emergency as I thought my computer was hacked. turns out it wasn't and all files were safe, but his attention to detail and compassion for my situation was appreciated. thank you johnny for making sure all is ok with my files!!

Kevin Truan

DAPHNA GERENDASH

California

One of the Best Companies Around

He was extremely helpful and gave me additional advice to change all of my passcodes and a great website to help with that - love your company btw

John Gracey

JOANNE LALONE

California

The More You Know...

Stay informed with expert insights on outsourced IT support in Glendale, cybersecurity, cloud solutions, and business technology trends. Our blog helps you navigate challenges, optimize efficiency, and strengthen your IT partnership with proactive strategies and real-world solutions.

6 Habits That Quietly Decide If Hackers Win or Lose

6 Habits That Quietly Decide If Hackers Win or Lose

December 09, 20253 min read

Most cyberattacks don’t start with a mastermind hacker running lines of code in some movie-style lair. They start with something small.

A sticky note with a password written on it.
A rushed click on a link that “looked fine.”
A laptop left unlocked while its owner grabs a coffee.

One moment like that can undo every dollar your business has invested in security. And the scary part? Hackers count on these moments. They know technology is only half the battle the other half is human behavior.

The good news? The same way one bad habit can open the door, one good habit can keep it shut. And if your whole team follows these six, you’ll be miles ahead of the companies that don’t.


1. Stop Writing Down Passwords

Passwords are like house keys they only work if you keep them safe. The moment yours ends up on a Post-it or in an unprotected file, it’s like leaving a copy of your front door key under the welcome mat.

Hackers know this. Anyone who sees that note, even for a second, can access your accounts.

Instead:

  • Memorize your passwords or use a reputable password manager.

  • Don’t reuse passwords between accounts.

  • Keep them out of email, chat, and shared documents.


2. Think Before You Click

Most phishing attacks don’t look like scams at first glance. They’re designed to look familiar, urgent, and legitimate; a shipping notice, a client request, a security alert.

That’s why hackers love busy people. The more distracted you are, the more likely you’ll click without checking.

Before you click:

  • Hover over the link to see the real destination.

  • Check the sender’s email address for typos or weird domains.

  • If it feels off, confirm through a separate channel before acting.


3. Report Weird Stuff Right Away

This is one of the simplest, most effective defenses… and one of the most ignored.

If something looks suspicious; an odd email, a strange pop-up, your computer suddenly slowing down tell your IT team now. Don’t wait until after lunch. Don’t assume “it’s probably nothing.”

Early reports can turn a potential breach into a quick fix. Delays give threats time to spread.


4. Don’t Plug in Random USB Drives

That free flash drive from a trade show? It might come with malware as a bonus. Dropped-in-the-parking-lot USB drives are a known hacker tactic.. they rely on curiosity or convenience to get you to plug them in.

The second you do, you’ve bypassed most of your company’s digital defenses.

Safer approach: Only use devices issued or approved by your company. If you don’t know where it came from, don’t connect it.


5. Keep Work Devices for Work Only

It’s tempting to stream a movie, shop online, or install a personal app on your work laptop. But every non-work activity increases your exposure to malicious websites, shady downloads, and compromised accounts.

When you use work tech for personal use, you’re mixing trusted business systems with unverified sources.. and hackers love that.

Draw a hard line: work devices are for work tasks, personal devices are for personal use.


6. Lock Your Screen Every Time You Walk Away

Even a quick trip to the break room is enough time for someone to access your computer. It doesn’t have to be malicious.. even a curious glance at the wrong file can cause problems.

Make it second nature to lock your screen whenever you step away. Learn the keyboard shortcut for your system and use it without thinking.


The Bottom Line

Technology can stop a lot of threats, but it can’t fix bad habits. Every employee is part of the security team whether it’s in their job description or not.

The companies that avoid costly breaches aren’t just the ones with the best firewalls; they’re the ones whose people build good security habits into their daily routine.

If you’re a client, these habits are reinforced in our training and systems. If you’re not, this list is your starting point. Because in the end, the difference between stopping an attack and suffering through one often comes down to small choices made in seconds.



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Frequently Asked Questions

How do we get support?

By email or phone

How quickly do you respond?

15 minutes

Oh yeah, can you prove it?

Are you serious about getting fast IT support and resolving your issues faster than your current MSP?  We can work with you.  Our busiest deadline-driven customers are the ones that stick with us the longest. 1/3rd of our reviews on Clutch highlight fast response as their #1 reason for choosing GenCare.  The other 2/3rds talk about the things we achieve once we’ve shown up.

Will you come onsite?

Yes. 7.1% of our support tickets were closed onsite at Glendale businesses last year.  Every contract includes onsite IT support in LA.

What’s off the table completely?

Thanks to our insurance company, we won’t work on ladders, in attics, or move your furniture.

Experience IT Services Built on Partnership and Trust

GenCare is more than an IT provider—we're your dedicated partner, committed to your success. With our employee-owned team, proactive support, and 111% satisfaction guarantee, your business receives IT services designed for long-term stability and growth.

Call (818)-492-9962 today or fill out the form below to schedule your appointment and experience a real partnership in IT.