Have you Outgrown Your Current Los Angeles IT Support Company?

For Glendale and California Businesses

GenCare provides managed IT services with no financial risk, 111% Cash-Back Guarantee, and expert IT support, ensuring seamless transitions and lasting partnerships for your business.

Your EXPERT, EMPLOYEE-OWNED IT SUPPORT Department

Todd Withers

President

Veronica Place

Account Manager and Co Owner

Herb Meyerowitz
Sr. Director of Technical Services

Nick Wilsey

Sales Account Manager

John D

Onsite Tech

Charles Chiu

Director of Technical Services

Alisa Hovakimyan

Accounting Manager

Jeff Baker

Sales VP

Oscar Martinez

Senior Systems Engineer

Jimmy Cheng

Senior Systems Engineer

Mauricio Vazquez

Sales Account Manager

Gaurav Bhatia

Senior Project Engineer

Shaun Webster

Helpdesk Technician

Todd Withers

President

Veronica Place

Sales Account Manager

Herb Meyerowitz
Sr. Director of Technical Services

Nick Wilsey

Sales Account Manager

John D

Onsite Tech

Charles Chiu

Director of Technical Services

Alisa Hovakimyan

Accounting Manager

Jeff Baker

Sales VP

Oscar Martinez

Senior Systems Engineer

Jimmy Cheng

Senior Systems Engineer

Mauricio Vazquez

Sales Account Manager

Why Businesses Choose GenCare IT Services

111% Satisfaction Guarantee

We stand behind our outsourced IT support services with a 111% money-back guarantee, ensuring zero financial risk.

Employee-Owned, Client-Focused

Our dedicated IT team prioritizes long-term partnerships, delivering personalized outsourced IT support tailored to your needs.

Seamless, No-Overlap Transitions

Switching outsourced IT support companies is hassle-free with our structured process, ensuring no overlap in MSP billing.

Committed to Strong Partnerships

We build lasting relationships through reliable outsourced IT support, ensuring your business always has a trusted technology partner.

Why Businesses Choose GenCare IT Services

111% Satisfaction Guarantee

We stand behind our outsourced IT support services with a 111% money-back guarantee, ensuring zero financial risk.

Employee-Owned, Client-Focused

Our dedicated IT team prioritizes long-term partnerships, delivering personalized outsourced IT support tailored to your needs.

Seamless, No-Overlap Transitions

Switching outsourced IT support companies is hassle-free with our structured process, ensuring no overlap in MSP billing.

Committed to Strong Partnerships

We build lasting relationships through reliable outsourced IT support, ensuring your business always has a trusted technology partner.

Are You Struggling With Outsourced IT Support That Don’t Prioritize Your Business Needs?

If You're Fed Up with IT (and IT Companies),

We Understand Why

Technology should support your success, not slow you down. If constant IT issues, unresponsive support, or outdated systems are holding you back, it’s time for a change. You need an outsourced IT support partner in Glendale that understands your business and delivers proactive solutions.

Jeff Baker

Vice President

Why Settle for Outsourced IT Support That Ignores Your Challenges and Leaves You Frustrated?

Your Glendale business deserves outsourced IT support that prioritizes partnership, responsiveness, and long-term success. If you're tired of waiting for support, dealing with unexpected downtime, or struggling with unreliable providers, GenCare offers a seamless, risk-free transition backed by our 111% satisfaction guarantee and a team committed to your success.

Take control of your IT with a trusted partner who guarantees results. Schedule a 30-minute call today and discover how our no-risk outsourced IT support services can transform your business.

Struggling With Outsourced IT Support That Don’t Prioritize Your Business Needs?

Jeff Baker

Vice President

Why Settle for Outsourced IT Support That Ignores Your Challenges and Leaves You Frustrated?

Technology should support your success, not slow you down. If constant IT issues, unresponsive support, or outdated systems are holding you back, it’s time for a change. You need an outsourced IT support partner in Glendale that understands your business and delivers proactive solutions.

Your Glendale business deserves outsourced IT support that prioritizes partnership, responsiveness, and long-term success. If you're tired of waiting for support, dealing with unexpected downtime, or struggling with unreliable providers, GenCare offers a seamless, risk-free transition backed by our 111% satisfaction guarantee and a team committed to your success.

Take control of your IT with a trusted partner who guarantees results.

Schedule a 30-minute call today and discover how our no-risk outsourced IT support services can transform your business.

Jeff Baker

Vice President

our satisfied customers:

Our Support Process

Getting started with outsourced IT support in Glendale should never feel complicated or uncertain. GenCare has built a simple, proven process that removes frustration and delivers the stability your business needs from day one.

Jeff Baker

Vice President

Discovery Call

We discuss your outsourced IT support, business goals, and challenges to identify issues currently slowing business growth.

Customized Plan

Experts design a tailored outsourced IT support strategy, covering critical systems and ensuring long-term stability.

Seamless Transition

We manage every detail when switching providers, ensuring smooth outsourced IT support with zero downtime or overlap.

Ongoing Partnership

Post-onboarding, we refine outsourced IT support, staying proactive, responsive, and committed to long-term protection.

Satisfied Customers

Schedule an Appointment Today

The Core Values That Keep Us Accountable

At GenCare, our core values define every decision and service we deliver. Businesses in Glendale trust us because our outsourced IT support combines reliability, security, and client-first service that ensures long-term technology success.

| Local

Outsourced IT support across LA and OC, with Glendale focus. Onsite availability keeps high-pressure teams working smoothly.

| Employee Ownership

Employee-owned since 2005, we ensure clients receive accountable, long-term outsourced IT support from motivated engineers.

| Personalized Support

Outsourced IT support across LA and OC, with Glendale focus. Onsite availability keeps high-pressure teams working smoothly.

| Responsiveness Matters

Our outsourced IT support helps Glendale companies maintain momentum, staff confidence, and operational stability.

| Commitment to Security

Outsourced IT support secures Glendale businesses with advanced protections, preventing cyber risks.

| Guaranteed Satisfaction

Our 111% satisfaction guarantee provides no-risk outsourced IT support, ensuring a results-driven, reliable partnership.

Schedule an Appointment Today

Client Success Stories

What Our Clients Say About Us

We were there when this law firm needed help

We helped this furniture company build something different

Our bid was accepted to support this auction company

What We Do

Managed IT Services

Gain reliable, outsourced IT support in Glendale that keeps your business running smoothly and efficiently.

Cybersecurity Solutions

Protect your business with advanced security solutions that defend against evolving cyber threats and risks.

Disaster Recovery Planning

Ensure business continuity with recovery strategies that minimize downtime and protect critical data.

VoIP Phone Systems

Improve communication with scalable VoIP solutions offering clear calls and seamless business tool integration.

Azure Cloud Solutions

Enhance flexibility and security with Azure cloud services designed for performance and scalability.

Microsoft 365 Support

Boost productivity with expert Microsoft 365 support, ensuring seamless integration and collaboration.

What Our Clients Say About Us

Peace of Mind at a Cost-Effective Flat Monthly Fee

Great instructions over the phone! Thank you GenCare for great service and getting my computer working again!

John Gracey

MARIA GONZALEZ

California

A Trustworthy, Transparent Partner

Johnny helped me after hours deal with what I thought was an emergency as I thought my computer was hacked. turns out it wasn't and all files were safe, but his attention to detail and compassion for my situation was appreciated. thank you johnny for making sure all is ok with my files!!

Kevin Truan

DAPHNA GERENDASH

California

One of the Best Companies Around

He was extremely helpful and gave me additional advice to change all of my passcodes and a great website to help with that - love your company btw

John Gracey

JOANNE LALONE

California

The More You Know...

Stay informed with expert insights on outsourced IT support in Glendale, cybersecurity, cloud solutions, and business technology trends. Our blog helps you navigate challenges, optimize efficiency, and strengthen your IT partnership with proactive strategies and real-world solutions.

Two professionals discussing IT strategy with digital devices in front of a city disaster backdrop, highlighting backup, disaster recovery, and risk management solutions.

Business Continuity Services in Los Angeles: Backup, Disaster Recovery & Risk Management

January 01, 20266 min read

Business Continuity Services in Los Angeles: Backup, Disaster Recovery & Risk Management

Unexpected disruptions, ranging from natural disasters and cyberattacks to hardware failures and human error, pose serious risks for Los Angeles businesses. Even brief downtime or data loss can result in lost revenue, operational setbacks, and a damaged reputation.

Business Continuity Services provide a framework for preventing and responding to such disruptions. They ensure critical systems remain functional, data is secure, and operations continue without interruption.

Managed IT services play a critical role in ensuring business continuity for Los Angeles companies. These services include cloud and on-site backup strategies, disaster recovery planning, proactive monitoring, and hands-on IT support. Effective managed IT services help businesses mitigate risks, maintain operations during disruptions, and stay compliant with industry standards. This guide explores the importance of business continuity, common challenges, and strategies that help businesses remain resilient and operational.

What Are Business Continuity Services?

Business Continuity Services combine technology, processes, and strategic planning to maintain essential business functions during disruptions.

Key components include:

  • Data Backup: Protects critical business data via cloud, on-site, or hybrid storage.

  • Disaster Recovery (DR): Plans and procedures to restore IT systems, applications, and data after an incident.

  • Risk Assessment & Planning: Identifying threats, assessing vulnerabilities, and preparing mitigation strategies.

  • Monitoring & Testing: Regularly checking backups, recovery systems, and DR plans to ensure reliability.

For Los Angeles businesses, these services are essential due to local risks such as natural disasters, cyber threats, and high operational demands.

The High Cost of Downtime

Many businesses underestimate how costly downtime or data loss can be. In Los Angeles, disruptions can stem from earthquakes, wildfires, cyberattacks, or even minor technical failures. The impacts can be severe:

  • Revenue Loss: Even a few hours of downtime can result in thousands of dollars lost, particularly for e-commerce, healthcare, and financial services.

  • Operational Disruption: Staff may be unable to access systems, delaying projects and client services.

  • Reputational Damage: Clients expect reliability, and repeated downtime can erode trust.

  • Regulatory Penalties: Industries like healthcare, finance, and legal services may face fines for failing to secure data or maintain compliance.

For example, an LA-based media company lost access to critical project files following a ransomware attack. Without a robust business continuity plan, they experienced several days of downtime and dissatisfied clients. With a proper disaster recovery plan in place, such incidents can be mitigated or even prevented entirely, helping businesses maintain operations and safeguard client relationships.

Cloud Backup Strategies

Cloud backups store data on secure off-site servers, ensuring accessibility even if local systems fail.

Benefits for LA businesses include:

  • Off-Site Protection: Safe from fires, flooding, or physical infrastructure failures.

  • Scalability: Easily increase storage capacity as your business grows.

  • Accessibility: Authorized employees can retrieve files from anywhere, supporting remote or hybrid teams.

  • Automated Backups: Scheduled backups reduce human error and ensure consistent protection.

Partnering with an IT provider helps businesses implement cloud backup solutions that offer:

  • Encryption and secure transfer protocols to protect sensitive information.

  • Geo-redundancy, storing copies in multiple locations for added resilience.

  • Integration with existing applications, including SaaS and enterprise platforms.

On-Site Backup Strategies

On-site backups provide fast access and a level of control over critical data. While cloud backups protect against site-wide disasters, on-site systems enable rapid restoration during minor incidents.

On-site options include:

  • Local Server Backups: Scheduled copies of data stored within the office environment.

  • Network-Attached Storage (NAS): Centralized, shared storage accessible by multiple employees.

  • Hybrid Approaches: Combining cloud and on-site backups for redundancy and flexibility.

Disaster Recovery Planning

Disaster recovery (DR) focuses on restoring IT systems after an incident. A comprehensive DR plan includes:

  • Risk Assessment: Identifying threats and critical systems to prioritize recovery.

  • Recovery Objectives: Setting Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) to define acceptable downtime and data loss.

  • Step-by-Step Procedures: Detailed instructions for restoring systems, applications, and data.

  • Testing and Updates: Regular exercises, including tabletop and full-scale drills, to ensure effectiveness.

Common Challenges in Business Continuity

Los Angeles businesses often face hurdles when implementing continuity plans:

  • Limited IT Resources: Smaller companies may lack dedicated IT staff.

  • Complex IT Environments: Multiple applications, legacy systems, and cloud platforms make planning difficult.

  • Compliance Requirements: Ensuring data protection meets HIPAA, PCI, SOC 2, or other industry regulations.

  • Reactive Planning: Waiting for a disruption instead of proactively mitigating risks.

Without expert guidance, businesses risk prolonged downtime, data loss, and regulatory penalties.

How GenCare Solves These Challenges

At GenCare, we provide comprehensive Business Continuity Services tailored to LA businesses:

  • Assessment & Planning: We evaluate existing systems, identify potential risks, and design comprehensive business continuity strategies. This proactive approach ensures that businesses are prepared for both expected and unexpected disruptions.

  • Cloud & On-Site Backup: Redundant backup solutions are implemented to protect critical data both in the cloud and on-site. These measures provide businesses with multiple layers of protection, reducing the risk of data loss.

  • Disaster Recovery Implementation: Procedures are established to restore operations quickly and efficiently after an outage or cyberattack. This ensures minimal downtime and continuity of business processes.

  • Monitoring & Testing: Backups and disaster recovery plans are regularly monitored and tested for reliability. Continuous evaluation helps detect vulnerabilities and ensures that recovery strategies remain effective.

  • Compliance Support: Solutions are aligned with regulatory requirements for industries such as healthcare, finance, and media. This helps businesses maintain compliance while protecting sensitive information and avoiding penalties.

Benefits of Business Continuity Services

Partnering with GenCare provides Los Angeles businesses with clear advantages.

  • Reduced Downtime: Fast restoration of systems minimizes lost productivity and revenue, allowing businesses to resume operations quickly. Rapid response ensures that even unexpected disruptions have minimal impact.

  • Data Security: Critical information is securely backed up and easily accessible when needed. Multiple layers of protection help safeguard against data loss, cyberattacks, and accidental deletions.

  • Regulatory Compliance: Continuity strategies are designed to meet industry standards and legal requirements. This helps businesses avoid fines, maintain trust, and operate confidently in regulated sectors.

  • Operational Resilience: Essential business functions can continue uninterrupted, even during outages or disasters. Teams can rely on robust systems to maintain productivity and service delivery.

Why Los Angeles Businesses Choose GenCare

Los Angeles companies face unique operational, environmental, and cybersecurity challenges. We combine technical expertise with proactive, tailored solutions, making us the trusted business continuity partner in Los Angeles.

Reasons clients choose GenCare:

  • Local Expertise: We have a deep understanding of Los Angeles–specific risks, including earthquakes, wildfires, and urban cyber threats. This knowledge allows us to tailor continuity strategies that address the unique challenges LA businesses face.

  • Comprehensive Solutions: Our end-to-end services cover everything from cloud and on-site backups to disaster recovery planning and proactive monitoring. Businesses benefit from a complete approach that protects data and ensures operational continuity.

  • Scalable Support: Our solutions are designed to grow with your business, making them ideal for small and mid-sized companies. As your needs evolve, our services adapt to maintain security and performance.

  • Rapid Response: Certified IT experts restore operations quickly during incidents, minimizing downtime and business disruption. Immediate action ensures that critical systems remain functional and reliable.

  • Proactive Planning: We anticipate and mitigate risks before they can disrupt operations. This forward-thinking approach reduces vulnerabilities and strengthens overall business resilience.

  • Peace of Mind: Leadership can focus on growth and strategy, knowing that critical systems and data are secure. Robust continuity measures reduce stress and provide confidence in operational stability.

Get Business Continuity Services in Los Angeles Today

Disruptions are inevitable, but downtime and data loss don’t have to be. At GenCare, we provide comprehensive Business Continuity Services for Los Angeles businesses, including cloud and on-site backups, disaster recovery planning, proactive monitoring, and compliance support.

Protect your business, minimize downtime, and ensure operational resilience. Contact our team today to safeguard your Los Angeles business from unexpected disruptions.

Jeff is the Sales VP for GenCare, an IT Managed Service Provider for businesses with 25-300 employees in LA. As the Sales VP, he works from the existing systems to build strategic IT plans that include core systems like email, servers, computers, and firewalls.  Those plans include security, support, and budgets.  They're brought to life by the capable team of 18+ GenCare engineers, delivering for clients in the manufacturing, non-profit, healthcare, and legal sectors. 

Jeff earned his bachelor's degree in History from UC Berkeley. He has been in the IT industry since 2012. 
 Outside of work, he enjoys coaching a youth basketball team, meeting new people at Cars & Coffee events, and playing guitar.  He lives in Glendale with his dog, Bonnie.

Jeff Baker

Jeff is the Sales VP for GenCare, an IT Managed Service Provider for businesses with 25-300 employees in LA. As the Sales VP, he works from the existing systems to build strategic IT plans that include core systems like email, servers, computers, and firewalls. Those plans include security, support, and budgets. They're brought to life by the capable team of 18+ GenCare engineers, delivering for clients in the manufacturing, non-profit, healthcare, and legal sectors. Jeff earned his bachelor's degree in History from UC Berkeley. He has been in the IT industry since 2012. Outside of work, he enjoys coaching a youth basketball team, meeting new people at Cars & Coffee events, and playing guitar. He lives in Glendale with his dog, Bonnie.

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Frequently Asked Questions

How do we get support?

By email or phone

How quickly do you respond?

15 minutes

Oh yeah, can you prove it?

Are you serious about getting fast IT support and resolving your issues faster than your current MSP?  We can work with you.  Our busiest deadline-driven customers are the ones that stick with us the longest. 1/3rd of our reviews on Clutch highlight fast response as their #1 reason for choosing GenCare.  The other 2/3rds talk about the things we achieve once we’ve shown up.

Will you come onsite?

Yes. 7.1% of our support tickets were closed onsite at Glendale businesses last year.  Every contract includes onsite IT support in LA.

What’s off the table completely?

Thanks to our insurance company, we won’t work on ladders, in attics, or move your furniture.

Experience IT Services Built on Partnership and Trust

GenCare is more than an IT provider—we're your dedicated partner, committed to your success. With our employee-owned team, proactive support, and 111% satisfaction guarantee, your business receives IT services designed for long-term stability and growth.

Call (818)-492-9962 today or fill out the form below to schedule your appointment and experience a real partnership in IT.