Glendale, California

Outsourced IT Support

For Glendale and California Businesses

GenCare provides outsourced IT support with no financial risk, 111% Cash-Back Guarantee, and expert support, ensuring seamless transitions and lasting partnerships for your business.

Your EXPERT, EMPLOYEE-OWNED IT SUPPORT Department

Todd Withers

President

Veronica Place

Sales Account Manager

Herb Meyerowitz
Sr. Director of Technical Services

Nick Wilsey

Sales Account Manager

John D

Onsite Tech

Charles Chiu

Director of Technical Services

Alisa Hovakimyan

Accounting Manager

Jeff Baker

Sales VP

Oscar Martinez

Senior Systems Engineer

Jimmy Cheng

Senior Systems Engineer

Mauricio Vazquez

Sales Account Manager

Todd Withers

President

Veronica Place

Sales Account Manager

Herb Meyerowitz
Sr. Director of Technical Services

Nick Wilsey

Sales Account Manager

John D

Onsite Tech

Charles Chiu

Director of Technical Services

Alisa Hovakimyan

Accounting Manager

Jeff Baker

Sales VP

Oscar Martinez

Senior Systems Engineer

Jimmy Cheng

Senior Systems Engineer

Mauricio Vazquez

Sales Account Manager

Why Businesses Choose GenCare IT Services

111% Satisfaction Guarantee

We stand behind our outsourced IT support services with a 111% money-back guarantee, ensuring zero financial risk.

Employee-Owned, Client-Focused

Our dedicated IT team prioritizes long-term partnerships, delivering personalized outsourced IT support tailored to your needs.

Seamless, No-Overlap Transitions

Switching outsourced IT support companies is hassle-free with our structured process, ensuring no overlap in MSP billing.

Committed to Strong Partnerships

We build lasting relationships through reliable outsourced IT support, ensuring your business always has a trusted technology partner.

Why Businesses Choose GenCare IT Services

111% Satisfaction Guarantee

We stand behind our outsourced IT support services with a 111% money-back guarantee, ensuring zero financial risk.

Employee-Owned, Client-Focused

Our dedicated IT team prioritizes long-term partnerships, delivering personalized outsourced IT support tailored to your needs.

Seamless, No-Overlap Transitions

Switching outsourced IT support companies is hassle-free with our structured process, ensuring no overlap in MSP billing.

Committed to Strong Partnerships

We build lasting relationships through reliable outsourced IT support, ensuring your business always has a trusted technology partner.

Are You Struggling With Outsourced IT Support That Don’t Prioritize Your Business Needs?

If You're Fed Up with IT (and IT Companies),

We Understand Why

Technology should support your success, not slow you down. If constant IT issues, unresponsive support, or outdated systems are holding you back, it’s time for a change. You need an outsourced IT support partner in Glendale that understands your business and delivers proactive solutions.

Jeff Baker

Vice President

Why Settle for Outsourced IT Support That Ignores Your Challenges and Leaves You Frustrated?

Your Glendale business deserves outsourced IT support that prioritizes partnership, responsiveness, and long-term success. If you're tired of waiting for support, dealing with unexpected downtime, or struggling with unreliable providers, GenCare offers a seamless, risk-free transition backed by our 111% satisfaction guarantee and a team committed to your success.

Take control of your IT with a trusted partner who guarantees results. Schedule a 30-minute call today and discover how our no-risk outsourced IT support services can transform your business.

Struggling With Outsourced IT Support That Don’t Prioritize Your Business Needs?

Jeff Baker

Vice President

Why Settle for Outsourced IT Support That Ignores Your Challenges and Leaves You Frustrated?

Technology should support your success, not slow you down. If constant IT issues, unresponsive support, or outdated systems are holding you back, it’s time for a change. You need an outsourced IT support partner in Glendale that understands your business and delivers proactive solutions.

Your Glendale business deserves outsourced IT support that prioritizes partnership, responsiveness, and long-term success. If you're tired of waiting for support, dealing with unexpected downtime, or struggling with unreliable providers, GenCare offers a seamless, risk-free transition backed by our 111% satisfaction guarantee and a team committed to your success.

Take control of your IT with a trusted partner who guarantees results.

Schedule a 30-minute call today and discover how our no-risk outsourced IT support services can transform your business.

Jeff Baker

Vice President

our satisfied customers:

Our Support Process

Getting started with outsourced IT support in Glendale should never feel complicated or uncertain. GenCare has built a simple, proven process that removes frustration and delivers the stability your business needs from day one.

Jeff Baker

Vice President

Discovery Call

We discuss your outsourced IT support, business goals, and challenges to identify issues currently slowing business growth.

Customized Plan

Experts design a tailored outsourced IT support strategy, covering critical systems and ensuring long-term stability.

Seamless Transition

We manage every detail when switching providers, ensuring smooth outsourced IT support with zero downtime or overlap.

Ongoing Partnership

Post-onboarding, we refine outsourced IT support, staying proactive, responsive, and committed to long-term protection.

Satisfied Customers

Schedule an Appointment Today

The Core Values That Keep Us Accountable

At GenCare, our core values define every decision and service we deliver. Businesses in Glendale trust us because our outsourced IT support combines reliability, security, and client-first service that ensures long-term technology success.

| Local

Outsourced IT support across LA and OC, with Glendale focus. Onsite availability keeps high-pressure teams working smoothly.

| Employee Ownership

Employee-owned since 2005, we ensure clients receive accountable, long-term outsourced IT support from motivated engineers.

| Personalized Support

Outsourced IT support across LA and OC, with Glendale focus. Onsite availability keeps high-pressure teams working smoothly.

| Responsiveness Matters

Our outsourced IT support helps Glendale companies maintain momentum, staff confidence, and operational stability.

| Commitment to Security

Outsourced IT support secures Glendale businesses with advanced protections, preventing cyber risks.

| Guaranteed Satisfaction

Our 111% satisfaction guarantee provides no-risk outsourced IT support, ensuring a results-driven, reliable partnership.

Schedule an Appointment Today

Client Success Stories

What Our Glendale Clients Say About Us

We were there When This Law Firm Needed Help

We Are a One-Stop-Shop for This Meatpacking Enterprise

We Are a One-Stop-Shop for This Meatpacking Enterprise

What We Do

Managed IT Services

Gain reliable, outsourced IT support in Glendale that keeps your business running smoothly and efficiently.

Cybersecurity Solutions

Protect your business with advanced security solutions that defend against evolving cyber threats and risks.

Disaster Recovery Planning

Ensure business continuity with recovery strategies that minimize downtime and protect critical data.

VoIP Phone Systems

Improve communication with scalable VoIP solutions offering clear calls and seamless business tool integration.

Azure Cloud Solutions

Enhance flexibility and security with Azure cloud services designed for performance and scalability.

Microsoft 365 Support

Boost productivity with expert Microsoft 365 support, ensuring seamless integration and collaboration.

What Our Glendale Clients Say About Us

Peace of Mind at a Cost-Effective Flat Monthly Fee

Great instructions over the phone! Thank you GenCare for great service and getting my computer working again!

John Gracey

MARIA GONZALEZ

California

A Trustworthy, Transparent Partner

Johnny helped me after hours deal with what I thought was an emergency as I thought my computer was hacked. turns out it wasn't and all files were safe, but his attention to detail and compassion for my situation was appreciated. thank you johnny for making sure all is ok with my files!!

Kevin Truan

DAPHNA GERENDASH

California

One of the Best Companies Around

He was extremely helpful and gave me additional advice to change all of my passcodes and a great website to help with that - love your company btw

John Gracey

JOANNE LALONE

California

The More You Know...

Stay informed with expert insights on outsourced IT support in Glendale, cybersecurity, cloud solutions, and business technology trends. Our blog helps you navigate challenges, optimize efficiency, and strengthen your IT partnership with proactive strategies and real-world solutions.

The Costliest Cyber Fails in History

The Costliest Cyber Fails in History

October 10, 20253 min read

Cyber disasters don’t start with genius hackers in hoodies.
They usually start with something simple. A missed update. A gullible click. A tiny configuration mistake no one double-checked.

Then they explode ... taking down hospitals, shipping companies, and billion-dollar brands.

The difference between a close call and a catastrophe? How well you protect yourself before anything happens.

Here are three of the worst real-world cyber fails… and how we make sure they never happen to you.


1. The Ransomware Nightmare

WannaCry didn’t just make the news ... it made history.
This ransomware wave locked people out of their own data and demanded Bitcoin to get it back. Hospitals couldn’t treat patients. Businesses froze. Governments scrambled.

Why? Because thousands of systems were running unpatched versions of Windows ... with a vulnerability Microsoft had already fixed months before.

How it could’ve been stopped:

  • Update. Your. Systems.

  • Patching schedules and automated updates prevent 99% of known vulnerabilities from being exploited.

What we do differently:
Every system we manage gets patched and updated regularly, without relying on someone “remembering.” We also monitor in real time for suspicious activity ... so even if something slips through, it doesn’t get far.


2. The Phishing Trap

One global shipping company learned the hard way that employees are the easiest way into a network.

Attackers sent fake emails that looked like they came from trusted partners. People clicked. They entered credentials. Hackers walked right in.

Without multi-factor authentication (MFA), it was game over. The breach cost millions and shut down operations for weeks.

How it could’ve been stopped:

  • Train your people to recognize bad emails.

  • Use MFA so stolen passwords aren’t enough to break in.

What we do differently:
We train employees regularly ... and test them ... so they’re ready for real-world tricks. We also enforce MFA across critical systems so credentials alone won’t open the door.


3. The Cloud Misconfiguration Mess

One social media giant left a massive storage bucket wide open to the public internet. Anyone with the right link could see sensitive data.

It wasn’t a “hack.” It was a bad setting no one noticed.

How it could’ve been stopped:

  • Run regular cloud security audits.

  • Enforce access controls so only authorized users can touch sensitive data.

What we do differently:
We audit cloud configurations regularly and lock down permissions so nothing gets exposed. Access is on a need-to-know basis ... and we verify it stays that way.


Your Cyber Protection Checklist

The best time to deal with a cyber threat is before it happens. Here’s what’s non-negotiable:

  1. Regular System Updates & Patches — No excuses.

  2. Ongoing Employee Training — People are your first line of defense.

  3. Multi-Factor Authentication — Stop stolen credentials from becoming full-blown breaches.

  4. Cloud Security Audits — Catch mistakes before the bad guys do.

  5. 24/7 Monitoring — Threats don’t clock out at 5 p.m., and neither do we.


Bottom line: Cyber disasters don’t announce themselves. They hit fast, cost big, and often start with something that could have been fixed in minutes.

If you’re already a client, you can breathe easy ... we’ve got your bases covered. If you’re not, don’t wait until your name is in the next headline. Let’s lock things down now.

Jeff is the Sales VP for GenCare, an IT Managed Service Provider for businesses with 25-300 employees in LA. As the Sales VP, he works from the existing systems to build strategic IT plans that include core systems like email, servers, computers, and firewalls.  Those plans include security, support, and budgets.  They're brought to life by the capable team of 18+ GenCare engineers, delivering for clients in the manufacturing, non-profit, healthcare, and legal sectors. 

Jeff earned his bachelor's degree in History from UC Berkeley. He has been in the IT industry since 2012. 
 Outside of work, he enjoys coaching a youth basketball team, meeting new people at Cars & Coffee events, and playing guitar.  He lives in Glendale with his dog, Bonnie.

Jeff Baker

Jeff is the Sales VP for GenCare, an IT Managed Service Provider for businesses with 25-300 employees in LA. As the Sales VP, he works from the existing systems to build strategic IT plans that include core systems like email, servers, computers, and firewalls. Those plans include security, support, and budgets. They're brought to life by the capable team of 18+ GenCare engineers, delivering for clients in the manufacturing, non-profit, healthcare, and legal sectors. Jeff earned his bachelor's degree in History from UC Berkeley. He has been in the IT industry since 2012. Outside of work, he enjoys coaching a youth basketball team, meeting new people at Cars & Coffee events, and playing guitar. He lives in Glendale with his dog, Bonnie.

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Frequently Asked Questions

How do we get support?

By email or phone

How quickly do you respond?

15 minutes

Oh yeah, can you prove it?

Are you serious about getting fast IT support and resolving your issues faster than your current MSP?  We can work with you.  Our busiest deadline-driven customers are the ones that stick with us the longest. 1/3rd of our reviews on Clutch highlight fast response as their #1 reason for choosing GenCare.  The other 2/3rds talk about the things we achieve once we’ve shown up.

Will you come onsite?

Yes. 7.1% of our support tickets were closed onsite at Glendale businesses last year.  Every contract includes onsite IT support in LA.

What’s off the table completely?

Thanks to our insurance company, we won’t work on ladders, in attics, or move your furniture.

Experience IT Services Built on Partnership and Trust

GenCare is more than an IT provider—we're your dedicated partner, committed to your success. With our employee-owned team, proactive support, and 111% satisfaction guarantee, your business receives IT services designed for long-term stability and growth.

Call (855) 525-3885 today or fill out the form below to schedule your appointment and experience a real partnership in IT.