Your Glendale Managed Service Provider, One Accountable Team

For Glendale and California Businesses

GenCare is the managed service provider Glendale businesses lean on when they want a single partner who owns the result, not a vendor who closes tickets and walks away.

Trust Badges for Gencare

Your Glendale IT Department, Owned and Operated by People Who Answer for It

Todd Withers

President

Veronica Place

Account Manager and Co Owner

Herb Meyerowitz
Sr. Director of Technical Services

Nick Wilsey

Sales Account Manager

John D

Onsite Tech

Charles Chiu

Director of Technical Services

Jeff Baker

Sales VP

Oscar Martinez

Senior Systems Engineer

Jimmy Cheng

Senior Systems Engineer

Mauricio Vazquez

Sales Account Manager

Gaurav Bhatia

Senior Project Engineer

Todd Withers

President

Veronica Place

Sales Account Manager

Herb Meyerowitz
Sr. Director of Technical Services

Nick Wilsey

Sales Account Manager

John D

Onsite Tech

Charles Chiu

Director of Technical Services

Alisa Hovakimyan

Accounting Manager

Jeff Baker

Sales VP

Oscar Martinez

Senior Systems Engineer

Jimmy Cheng

Senior Systems Engineer

Mauricio Vazquez

Sales Account Manager

Why Businesses Choose GenCare IT Services

111% Satisfaction Guarantee

We stand behind our outsourced IT support services with a 111% money-back guarantee, ensuring zero financial risk.

Employee-Owned, Client-Focused

Our dedicated IT team prioritizes long-term partnerships, delivering personalized outsourced IT support tailored to your needs.

Seamless, No-Overlap Transitions

Switching outsourced IT support companies is hassle-free with our structured process, ensuring no overlap in MSP billing.

Committed to Strong Partnerships

We build lasting relationships through reliable outsourced IT support, ensuring your business always has a trusted technology partner.

Jeff Baker

Vice President

What is a managed service provider, and what does one do in Glendale?

A managed service provider (MSP) takes ownership of your technology so your team does not have to. Instead of calling a different vendor every time something breaks, you get one provider running your network, security, cloud, and help desk as a single system, for a predictable monthly fee.

GenCare is that local IT company for Glendale, based here at 3524 Ocean View Blvd and working with local businesses every day. A vendor answers the ticket you filed. A provider makes sure the ticket never had to exist, and owns the result either way.

Why Glendale businesses choose GenCare as their IT provider

Local matters, but it is not the whole story. These are the promises a Glendale business can hold us to.

111% Satisfaction Guarantee

Backed by a 111% money-back guarantee. Zero financial risk in switching, and no way to get stuck with us.

Employee-Owned, Accountable by Design

Our team owns the company, so they own your outcome. A partner in the long game, not a vendor chasing tickets.

Switch Without the Overlap

Changing providers is where most businesses get burned. Our transition means no double billing and no coverage gap.

Built for the Long Haul

We are not here to win a quarter. One trusted provider, always on the hook for your Glendale business.

471

projects completed

471 projects completed

100%

employee-owned

100% employee-owned

180

years combined tenure

180 years combined tenure

278

active clients

5.0 active clients

What Glendale clients say about working with us

We are the most-reviewed MSP in the Glendale map pack, with 155+ reviews. Hear it from the businesses we run IT for, in their words.

Peace of Mind at a Cost-Effective Flat Monthly Fee

Great instructions over the phone! Thank you GenCare for great service and getting my computer working again!

John Gracey

MARIA GONZALEZ

California

A Trustworthy, Transparent Partner

Johnny helped me after hours deal with what I thought was an emergency as I thought my computer was hacked. turns out it wasn't and all files were safe, but his attention to detail and compassion for my situation was appreciated. thank you johnny for making sure all is ok with my files!!

Kevin Truan

DAPHNA GERENDASH

California

One of the Best Companies Around

He was extremely helpful and gave me additional advice to change all of my passcodes and a great website to help with that - love your company btw

John Gracey

JOANNE LALONE

California

Your Glendale IT Department for
Fully Managed Support

An employee-owned team manages your network, security, cloud, and support as one connected system, giving you a full IT department without the payroll.

A managed service provider is defined by what it owns, not what it quotes, so here is everything we take off your plate. Our Glendale IT services work together to deliver comprehensive IT management tailored to your business needs.

We design, monitor, and maintain your entire network so it stays fast, secure, and dependable day to day. When performance dips, we have usually caught and fixed it before anyone on your team even notices.

We run layered defense that is actively watched and kept current, not installed once and then left alone. You get protection that holds up against today’s threats, with real monitoring and response standing behind it.

We manage and secure your cloud environment and Microsoft 365 as one integrated system. From licensing and access to cloud migration and Azure consulting, we handle the details so your team can simply log in and work.

We configure, monitor, and regularly test your backups, so a restore actually works on the day you need it. If the worst happens, you have a proven way back to running, not just a hopeful one.

Your staff reaches a real help desk by phone, email, or portal, with a 15-minute initial response target. Every issue is owned and tracked through to resolution, not bounced around or quietly left sitting open.

Proactive Monitoring and Maintenance

We watch your systems around the clock and handle patching, updates, and the small fixes before they grow. Most problems are solved quietly in the background, well before they ever reach your morning.

We configure, monitor, and regularly test your backups, so a restore actually works on the day you need it. If the worst happens, you have a proven way back to running, not just a hopeful one.

Compliance Support

We build and maintain the documentation, controls, and reporting that your industry and insurers require. When a client or auditor asks how your data is protected, the answers are ready, current, and defensible.

Vendor Management

We own the relationships with your other technology vendors, from your internet provider to your core software. You stop being the middleman chasing support tickets, because handling them is now squarely our job.

We also set up and provide IT support in Glendale for your business phones and manage your SharePoint environment as part of the same plan, so nothing important sits outside the system we run. For the full breakdown of day-to-day delivery and pricing, see our managed IT services offerings in Glendale.

Take control of your IT with a trusted partner who guarantees results.

Schedule a 30-minute call today and discover how our no-risk IT services can transform your business.

Are You Struggling With Outsourced IT Support That Don’t Prioritize Your Business Needs?

If You're Fed Up with IT (and IT Companies),

We Understand Why

Technology should support your success, not slow you down. If constant IT issues, unresponsive support, or outdated systems are holding you back, it’s time for a change. You need an outsourced IT support partner in Glendale that understands your business and delivers proactive solutions.

Jeff Baker

Vice President

Why Settle for Outsourced IT Support That Ignores Your Challenges and Leaves You Frustrated?

Your Glendale business deserves outsourced IT support that prioritizes partnership, responsiveness, and long-term success. If you're tired of waiting for support, dealing with unexpected downtime, or struggling with unreliable providers, GenCare offers a seamless, risk-free transition backed by our 111% satisfaction guarantee and a team committed to your success.

Take control of your IT with a trusted partner who guarantees results. Schedule a 30-minute call today and discover how our no-risk outsourced IT support services can transform your business.

How the GenCare partnership actually works

Owning an outcome is a process, not a slogan. Here is the model behind it.

Jeff Baker

Vice President

Discovery Call

Your environment, risks, and business goals are mapped before anything is touched. You get a clear picture of where you stand and what it will take to get where you want to be.

Stabilize

Open security gaps are closed, recurring issues are fixed, and your systems are brought to a known-good baseline. This is where the daily fire drills stop.

Manage

Everything is run as one system, monitored and maintained, with a help desk your team can actually reach. Predictable monthly cost, predictable results.

Advise

Regular meetings are held to plan, budget for what is coming, and make technology a lever for the business instead of a line item you dread.

Jeff Baker

Vice President

our satisfied customers:

Satisfied Customers

Schedule an Appointment Today

What you get with GenCare that a break-fix vendor cannot offer

At GenCare, our values show up in the everyday work. Businesses across Southern California trust us as their IT services company because we pair reliability and security with practical, client-first support built for the long run.

| A local team

The same Glendale faces who know your environment, not a rotating queue of strangers.

| Single-owner accountability

One provider owns the whole stack, so no problem ever lives in the gap between two vendors.

| 15-minute response target

Help desk requests get an initial response in 15 minutes, not an auto-reply and a wait.

| Predictable monthly cost

Management is a flat monthly fee, not a surprise invoice after every outage.

| Security that stays maintained

Your defenses are watched and updated continuously, so protection never quietly ages out between projects.

| Employee-owned commitment

The people running your IT have a stake in the company, which means a stake in keeping you.

Glendale industries we support

Every industry carries its own compliance load and its own definition of downtime. We tailor the management plan to the field you are in.

  • Professional services: Law, accounting, and consulting firms that live or die by uptime and confidentiality.

  • Healthcare and dental: Practices that need HIPAA-aligned systems and support that does not stall the front desk.

  • Property management and real estate: Distributed teams and properties kept connected and secure.

  • Nonprofits: Lean budgets that still need enterprise-grade protection and reliability.

  • Finance and insurance: Regulated environments where security and documentation are not optional.

  • Manufacturing and logistics: Floor and office systems kept running as one dependable network.

Schedule an Appointment Today

Client Success Stories

What Our Clients Say About Us

See the impact of working with a trusted IT Services Company through our case studies and hear directly from the clients we serve in the testimonials below.

We were there when this law firm needed help

We helped this furniture company build something different

Our bid was accepted to support this auction company

The More You Know...

Stay informed with expert insights on IT services in Glendale, cybersecurity, cloud solutions, and business technology trends. Our blog helps you navigate challenges, optimize efficiency, and strengthen your IT partnership with proactive strategies and real-world solutions.

Hacker’s Shortcut

YOU Are The Hacker’s Shortcut In

October 14, 2025•3 min read

YOU Are The Hacker’s Shortcut In

Hackers don’t always kick in the digital door. Sometimes, they just talk you into opening it.

This is social engineering; hacking people instead of systems. It works because humans are wired to trust, help, and move fast under pressure. Criminals know that if they get the right person to make the wrong decision, they can skip past firewalls, passwords, and security tools without writing a single line of code.

And it’s terrifyingly effective.


Why It Works

Social engineering preys on human nature. The playbook isn’t complicated:

  • Pretend to be someone important. People rarely question authority.

  • Create a fake emergency. People move faster and sloppier when they think time is running out.

  • Use fear. People are more likely to hand over information if they think something bad will happen if they don’t.

That’s it. Those three levers are enough to trick even smart, well-meaning employees.


The Attacks

Phishing
The most common. Fake emails that look exactly like they’re from your bank, a vendor, or even your own IT team. They’ll ask you to click a link or “verify” your login. One click can install malware or hand over credentials.

Spear Phishing
The sniper rifle version of phishing. Instead of blasting thousands of generic emails, the hacker researches you.. your job, your boss’s name, your vendors and sends a message that feels personal.

Pretexting
They invent a story. “I’m from IT and we detected suspicious activity on your account — can you give me your login so we can reset it?” It sounds helpful. It’s not.

Baiting
Offer something tempting..  free software, a gift card, insider info.. but the download is really malware.


What We Do to Stop It

Social engineering works best when no one’s paying attention. That’s why we make sure your business is always watching.

  1. Relentless Training
    We run ongoing training so your team can spot phishing emails, fake calls, and too-good-to-be-true offers. Not once a year.. often enough that it becomes second nature.

  2. Email Filtering That Actually Works
    Our systems block and flag suspicious messages before they ever hit your employees’ inboxes. If it’s risky, they don’t see it.

  3. Multi-Factor Authentication (MFA)
    Even if a hacker gets a password, they can’t get in without a second verification step. MFA shuts down stolen credentials as a threat vector.

  4. 24/7 Monitoring
    If anything suspicious does make it through, we see it immediately and act before it becomes a problem.


How to Spot a Social Engineering Attack

  • Requests for sensitive info that are urgent or unusual.

  • Emails with subtle spelling or grammar errors.

  • Links that don’t match the sender’s address.

  • Messages that make you feel rushed or pressured.

  • Senders you don’t know asking for confidential details.

When in doubt, slow down and verify.


The Bottom Line

Hackers love social engineering because it’s cheap, easy, and it works.

If you’re a current client, you can relax knowing we’ve put multiple layers of protection between you and these attacks.

If you’re not a client yet, the scary part is this: the next “urgent” email or “quick” request you see could be the one that costs you millions. And it won’t be obvious until it’s too late.

Let’s fix that before it happens.


Jeff Baker

Jeff Baker

Jeff is the Sales VP for GenCare, an IT Managed Service Provider for businesses with 25-300 employees in LA. As the Sales VP, he works from the existing systems to build strategic IT plans that include core systems like email, servers, computers, and firewalls. Those plans include security, support, and budgets. They're brought to life by the capable team of 18+ GenCare engineers, delivering for clients in the manufacturing, non-profit, healthcare, and legal sectors. Jeff earned his bachelor's degree in History from UC Berkeley. He has been in the IT industry since 2012. Outside of work, he enjoys coaching a youth basketball team, meeting new people at Cars & Coffee events, and playing guitar. He lives in Glendale with his dog, Bonnie.

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Managed service provider FAQs

What is a managed service provider?

A managed service provider, or MSP, is a company that takes full ownership of your IT, network, security, cloud, backups, and support, and runs it as one system for a predictable monthly fee. Instead of calling different vendors when things break, you have one accountable partner. GenCare is that provider for Glendale businesses.

What is the difference between an MSP and an IT company?

Most “IT companies” sell you projects and bill you when something breaks. A managed service provider is the model where one partner manages everything continuously and owns the outcome. GenCare works as a true MSP: ongoing management, not one-off fixes.

Are IT services the same as managed services?

Not quite. IT services are the individual things that get delivered, help desk, security, cloud setup. Managed services is the model where a provider owns and runs all of them together for you. If you want the delivery and pricing details, see our managed IT services in Glendale.

How much does a managed service provider cost in Glendale?

Most Glendale MSPs price per user or per device, per month, so your cost scales with your team. GenCare builds a plan around your actual environment and gives you a flat, predictable monthly number before you commit.

Do you only work with businesses in Glendale?

Glendale is our home base, but we support businesses across the surrounding area too. See the full list of areas we serve.

How fast do you respond when something goes wrong?

We hold a 15-minute initial response target on help desk requests, and because we are local to Glendale, on-site help is close when a problem needs hands on hardware.

Experience IT Services Built on Partnership and Trust

GenCare is more than an IT provider—we're your dedicated partner, committed to your success. With our employee-owned team, proactive support, and 111% satisfaction guarantee, your business receives IT services designed for long-term stability and growth.

Call (855) 634-5557 today or fill out the form below to schedule your appointment and experience a real partnership in IT.