Why We Do IT Support, and Who We Support
GenCare has been providing top-notch LA IT support since 1986. We take pride in serving our customers, both onsite and remotely, because we see ourselves as an extension of our clients’ missions. Our clients’ missions vary widely, from furniture manufacturers to mental health service providers to country clubs to escrow companies helping families move into their first home. We would be honored to take on your mission as our own. While you pursue your mission, we want to help your staff accomplish more: working where they want, when they want, without the tech distractions, and with a 15-minute response time when things break.
These Are Our Clients Favorite Things:
- 15-Minute response time
- Diagrams and documentation make decisions easy
- Remote and onsite support
- No year-long commitment Required
- One monthly number, no extra for onsite
- We can support your old systems – no rip-and-replace necessary
- One-stop-shop– we take care of all service + hardware + software!
- A partner network means we can also recommend cabling companies, ERP consultants, and more.
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Testimonials - Join Our Happy Customers
Our clients tell us that our support combines the personal connection they want with the results they need. Each of our clients has a favorite helpdesk rep they know by name. Here’s what they say in their own words:
Michelle Basili – SME Entertainment
Eric is one of the most diligent, knowledgeable, and professional people I have ever had the pleasure to work with, AND he’s just a really, really nice guy to talk to! Cannot thank him enough for his never-ending patience every time I call him for help…and I call ALOT!
Karen Escano – Barton, Klugman, & Oetting LLP
More recently was the phone change over and Annant was super helpful and high touch, verified everything was exactly the way we wanted it, and made sure everyone was up and running before our switch-over, which we expedited to just a week timeline from green light to switch.
Mindy Kindhart – Delray Lighting
Technical Solutions
Security
GenCare teams up with a partner specializing in security policy to provide a comprehensive approach. To their security policy expertise, we add our baseline infrastructure security implementation and enforcement expertise.
Together, our security offering covers all the areas that your board of directors, legal counsel, data privacy expert, HIPAA officer, and government auditors are likely to ask about.
Lowering Risk with Azure
We remove a ton of management & systems costs, plus a huge amount of risk and responsibility when get rid of our clients’ servers and move them to Azure.
We will work with you to identify a new home in the cloud for each of your servers, and even help destroy your old hard drives when you finally get rid of your last on-site server. Imagine a world with no more server upgrade projects!
Remote Access
We have multiple ways to provide fast, effective, and budget-friendly remote access. Our goal is to open up new scenarios for your teams. Have the same experience in any location on any device for all your applications, securely and consistently without performance issues. We focus on the desired outcome and scenarios that matter to you. Our strategic systems recommendations are built with those scenarios in mind.
Phone Systems and Internet Connections
Cost savings, consolidation, and simplification of your phone system, phone bills, and internet service provider bills. Eliminating the need for expensive and complicated site-to-site connections (like MPLS, SD WAN, and VPN). A YMCA paying $4,000/month for phones with AT&T, CenturyLink, Spectrum, and Verizon recently lowered their cost to $2,600/month, all through General Networks. And their new system is more flexible, to boot!
Need More?
If you’re ready for the future, so are we. We can work with the systems you bring us, or we can transform your systems with the latest, including:
- Azure Servers
- Serverless infrastructure
- Eliminate the need for (and cost of) VPN, MPLS, and SD WAN
- Sonicwall Firewalls
- Remote Desktop
- Microsoft Teams Phone System
- Faster & Cheaper Internet Connections at Multiple Sites
- Single Sign-On, Passwordless Login
- Security for your Employees’ Cellphones
About GenCare
GenCare is an industry-leading IT systems integrator that delivers technology consulting and managed services for customers who need to manage and process business-critical information. Backed by over 29 years of expertise, GenCare can help your organization become more efficient and reduce overhead.
During our history, we have designed and implemented technologies that serve over a million users at 100 organizations in verticals including non-profits, healthcare, country clubs, CPAs, and manufacturers. We offer extensive business expertise designing and deploying helpdesk support, server virtualization and cloud infrastructure, Office365, VOIP phones, file servers, cybersecurity, and remote access.